For future reference of EOSCount users, IIRC you have to use a 32Bit browser for it and not the more usual 64Bit version that most people have. In Windows 7 in All Programs there's 2 Internet Explorers listed, 1 with 64Bit in brackets after it, and the other one is the 32Bit. I use British Gas home top up service and I have to use a 32Bit browser for that as well (which I found out by accident after about 3 months trying to top up).