Canon 17-85 repair question

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iainfm

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Hi,

My Canon 17-85mm IS USM lens developed the Err 01/communications lost error a while back, which gradually got worse until it was unusable at anything greater than 24mm and the aperture anything other than fully open.

Following Canon's advice, I took it to their authorised service centre in Glasgow, who diagnosed it as a faulty iris/flexi cable and are repairing it for around £120 (it's not long out of warranty). I asked Canon if they'd contribute, but they politely declined.

I'm wondering though...is there anything I can do to prevent the fault reoccurring, or was I just unlucky with the one I got, and/or does anyone know if the new component(s) are redesigned so that they are less likely to fail?

Thanks,

Iain

PS I found this repair video on YouTube... I'll try most things, but this seems quite involved! http://www.youtube.com/watch?v=Fb1opb_Bw6M
 
Have you tried the retailer? (At the end of the day, it's their responsibiliy, not Canon's.) They'll probably say it's not their problem, it's out of warranty, etc. But as you now have a report on the failure you might be able to 'bluff' them into helping with the repair costs by saying it wasn't of merchantable quality, fit for purpose, should last longer than 12 months, etc. Worth a try.
 
Sponge said:
Have you tried the retailer? (At the end of the day, it's their responsibiliy, not Canon's.) They'll probably say it's not their problem, it's out of warranty, etc. But as you now have a report on the failure you might be able to 'bluff' them into helping with the repair costs by saying it wasn't of merchantable quality, fit for purpose, should last longer than 12 months, etc. Worth a try.
Click to expand...

I got it 2nd hand...the seller did include the receipt (I think it was Jessops), but I've put it somewhere 'safe'. :thinking: I doubt they'd be interested now that it's been dealt with, but I've never had cause to approach them before.

I'm not overly-bothered about the repair cost (although it would be better in my pocket!), more interested in the longevity of the repair...
 
Does the repair work carry a warranty? If the exact same thing happened again then in my mind that proves there's an inherent (design) fault and you could maybe push Canon to, at least, contribute towards the next repair. But let's hope there isn't a next time! :thumbs:

I'm not aware of the fault, so can't offer any specific advice in that respect.
 
I think the work is guaranteed for 3 months. I'll ask the guys there what they think when I pick it up. They said they've repaired similar faults before, so they should have an idea...

Cheers,

Iain
 
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