Canon email -- on faulty 5d

santana007 · 30 Sep 2009

Well I have had a reply from Canon about my faulty 5 d ... just have to wait and see what happens , but Aaron doesn't fill me with confidence when he tells me to pack my Lens securely ..... :lol:

..... Bl**dy hell ..
Good will gesture , the Camera is 2 years old and looks like new ... 2 years is not fit for purpose , i hope they know unless it is negligence on my part i have up to 6 years .. :rules:

copy of email below

As we are yet to see the camera, I cannot comment specifically on the root cause of the fault, and therefore could not even speculate as to possible resolution. I would advise you to send through the camera to the Canon RCC where a technician can inspect it, and any decisions concerning goodwill gestures will be made.

Please can you package the lens as securely as possible, including a proof of purchase, a description of the fault and you own return contact details. This will then need to be sent to:

Canon UK
Unit 130
Centennial Park
Elstree
Hertfordshire
WD6 3SE

Kind regards,

Aaron Edgeworth

artona · 30 Sep 2009

I would not worry at this stage. I am quite sure Canon will have been burnt in the past by agreeing to repairs and then found out when they eventually see the camera that the damage was caused by user negligence. Do as he said and pack the item well and I am sure you will be ok.

Don't go spouting consumer law too early. The guys the other end are only human, you will get their backs up

stew

santana007 · 30 Sep 2009

artona said:
I would not worry at this stage. I am quite sure Canon will have been burnt in the past by agreeing to repairs and then found out when they eventually see the camera that the damage was caused by user negligence. Do as he said and pack the item well and I am sure you will be ok.

Don't go spouting consumer law too early. The guys the other end are only human, you will get their backs up

stew

Hi Stew

i'm not going to m8 .. all packed and a nice letter inside :lol:

..
Just i know how p.c world tried it on ... Company's today try and get away with as much as they can .. and some simply don't know the law .. i just hope Canon come up trumps and repay the faith i show them by owning 10k worth of their kit ..

once i get it back i'm going to sell it and get a 5d mk 2

rog

Blue Eagle · 30 Sep 2009

artona said:
Don't go spouting consumer law too early. The guys the other end are only human, you will get their backs up

stew

Exactly, they'll just think your a **** and do the minimum to help

coldpenguin · 30 Sep 2009

Don't canon by law have no obligation to you anyway.
Consumer goods act is between you and the retailer.
The 6 years is not a statement of how long it should last, but a statement of the maximum time after finding the fault that you are allowed to bring a case against the other party in the contract.

Hodders · 30 Sep 2009

In addition - AFAIK - after 6 months the onus is on you to prove that the fault was inherent to the equipment from manufacture - not easy....

Good luck though. I have just returned my 40d to Canon with the Err99 issue. It is 5 weeks outside the 1 year warranty period and they have said that unless there is obvious damage they will treat it under warranty.

Hopefully with a pro-level camera they will be decent about it.

Orville · 30 Sep 2009

Best not getting shirty until Canon have had a chance to respond

. They fixed my HF100 camcorder without any questions 6 weeks after the warranty expired.

santana007 · 30 Sep 2009

santana007 said:
Hi Stew

i'm not going to m8 .. all packed and a nice letter inside ..
rog

Blue Eagle said:
Exactly, they'll just think your a **** and do the minimum to help

As i have said above .. i'm not getting ****** yet .. and a nice letter is going with it

coldpenguin said:
Don't canon by law have no obligation to you anyway.
Consumer goods act is between you and the retailer.
The 6 years is not a statement of how long it should last, but a statement of the maximum time after finding the fault that you are allowed to bring a case against the other party in the contract.

Hodders said:
In addition - AFAIK - after 6 months the onus is on you to prove that the fault was inherent to the equipment from manufacture - not easy....

Good luck though. I have just returned my 40d to Canon with the Err99 issue. It is 5 weeks outside the 1 year warranty period and they have said that unless there is obvious damage they will treat it under warranty.

Hopefully with a pro-level camera they will be decent about it.

Fingers crossed with for us both m8

Well p.c world said about a laptop fault after 34 days it was nothing to do with them and we had to send it to dell .. As jessops will just send it back to canon i'll cut out the middle man .. And as Canon asked me to send it to them then they have accepted responsibility .. I had an issue with p.c world and dell replaced a £300 laptop with a £700 one because of the hassle ..

to say with a 1 year warranty you only get 6 months is completely wrong .. the onus is on them .. for at least 2 years and even up to 6 years .. although after that time it does get hard and might have to go to small claims ..

pearce_jj · 30 Sep 2009

Absolutely right it's with the retailer. Definition in SoG Act is along the lines of that your rights against the trader last up to 6 years, depending on how long a reasonable person would expect the goods to last. TBH a reasonable person would expect a £2000 camera to last the full six years, IMO.

Uneducated_Rick · 30 Sep 2009

pearce_jj said:
TBH a reasonable person would expect a £2000 camera to last the full six years, IMO.

I think it depends on usage and conditions it's exposed to. Taking it out in storms/desert etc and using it for 1000s of shots a day is different to someone taking it out twice a week for 200 shots or so

santana007 · 30 Sep 2009

pearce_jj said:
Absolutely right it's with the retailer. Definition in SoG Act is along the lines of that your rights against the trader last up to 6 years, depending on how long a reasonable person would expect the goods to last. TBH a reasonable person would expect a £2000 camera to last the full six years, IMO.

i think that is reasonable .. who can afford to replace camera gear at that price every 2 years ..

I'm sure Canon will sort it .. lets face it with mirror's falling of the 5d the last thing they want is more bad publicity :nono: ..
they might just send me a mk 2

..

Uneducated_Rick said:
I think it depends on usage and conditions it's exposed to. Taking it out in storms/desert etc and using it for 1000s of shots a day is different to someone taking it out twice a week for 200 shots or so

i have 2 5d's so they get shared use .. so it is on around 6000 i think .. As for storm and desert .... light rain and not even been near a beach :lol:

pearce_jj · 30 Sep 2009

Uneducated_Rick said:
I think it depends on usage and conditions it's exposed to. Taking it out in storms/desert etc and using it for 1000s of shots a day is different to someone taking it out twice a week for 200 shots or so

That's absolutely true. There is always a difference between fair wear and tear and a defect.

santana007 · 30 Sep 2009

pearce_jj said:
That's absolutely true. There is always a difference between fair wear and tear and a defect.

well at 6000 actions it ain't wear and tear .. :shrug:

Hunter87 · 3 Oct 2009

The 6 year period does not mean the product should last that long, the product only has to last a reasonable amount of time. 6 years refers to the limit for bringing a court case in england.

With canon being such a large company and the camera being what it is, i can't see them kicking up a fuss unless they find something to thats shows signs of misuse!