Canon Eos ERR 01....

A

Applebear1976

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Brian
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attached my TS-E 24mm Lens to my camera today and the Aperture said 00, tried to take a picture but it came up ERR 01 and on the back it said there was a communication error and to clean the contacts, i have cleaned the contacts but no joy, any advice would be most helpful...
 
I am in the process of starting to try and get a repair myself (slightly different lens, my problem only seems to exhibit when it is cold).

Here is the support email I got,

We are sorry to learn that you have experienced a problem with your Canon product.

In order to have your product repaired by one of our expert technicians in the fastest and most effective manner, we kindly request you to please send or take your device to one of our Authorised Service Facilities.

Your nearest Canon Authorized Service Facility can be found by visiting the following link: http://www.canon.co.uk/Support/Consumer_Products/services_locator/index.aspx

Finally, in order to ensure a smooth and prompt service please read and carefully follow the instructions contained in our repair process by use of the following link:

http://www.canon-europe.com/Support/Consumer_Products/Repair_Process.aspx

Once again, thank you for contacting Canon Consumer Support. We hope that the above instructions are of use to you and that your device is repaired quickly.
Click to expand...
 
Applebear1976 said:
attached my TS-E 24mm Lens to my camera today and the Aperture said 00, tried to take a picture but it came up ERR 01 and on the back it said there was a communication error and to clean the contacts, i have cleaned the contacts but no joy, any advice would be most helpful...
Click to expand...

How did you clean the contacts? I've had this problem, cleaned the contacts, but it still gave the error.... Cleaned them again using a solvent and everything worked fine. NB: I'm not suggesting you do this... Just that it worked for me.
 
Hi Applebear.
Don't know whether you sent off your lens in the end, but in case you are worried about not getting it back (which I was), mine arrived back today, apparently all fixed (no report about what was wrong, but from the report sheet, it sounds like they replaced everything electrical in mine). An 8 day turn-around, to me, is quite a result.
 
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