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I've seen this problem reported everywhere on the web - including Talk Photography.
Some of the threads are long/involved and include poking with cocktail sticks.
I wanted to put this reply on its own thread - to (hopefully) make one solution easier to find.
PROBLEM
After buying/using a flashgun, the Canon D series can't tell that you have taken it off. As a result, while the auto-focus etc all work fine... BUT the flash on top of the camera won't pop up
CAUSE
Inspect the flash mounting carefully and there are 2 slivers of metal. Under one of them is a tiny 'button' which detects of the flash gun is still in place. It's 'gets stuck' in the 'YES - there is a flash gun' setting and won't let go
OTHER SOLUTIONS ON THE WEB
Reading all of the other threads, some managed to solve it by poking around with a cocktail stick and others had it 'solve itself' by going outside and trying to shoot in extreme cold
MY SOLUTION
Hit it a few times with a burst of air from a compresses air cannister. I'm not sure if it is the 'impulse' or the 'temperature drop', but it worked really well. It does not involve physical poking, relying on the weather or an expensive trip to a repair centre. Maybe it will work for you.
Overall, my 500D is great - certainly the best camera I have ever owned. What is a little upsetting is that Canon seems to have had this problem dating back to the 300 series. That's the best part of a DECADE!
Come on Canon - use some of your billions to improve your flash gun detection mechanism!
Hope this helps someone who got stuck like me
Some of the threads are long/involved and include poking with cocktail sticks.
I wanted to put this reply on its own thread - to (hopefully) make one solution easier to find.
PROBLEM
After buying/using a flashgun, the Canon D series can't tell that you have taken it off. As a result, while the auto-focus etc all work fine... BUT the flash on top of the camera won't pop up
CAUSE
Inspect the flash mounting carefully and there are 2 slivers of metal. Under one of them is a tiny 'button' which detects of the flash gun is still in place. It's 'gets stuck' in the 'YES - there is a flash gun' setting and won't let go
OTHER SOLUTIONS ON THE WEB
Reading all of the other threads, some managed to solve it by poking around with a cocktail stick and others had it 'solve itself' by going outside and trying to shoot in extreme cold
MY SOLUTION
Hit it a few times with a burst of air from a compresses air cannister. I'm not sure if it is the 'impulse' or the 'temperature drop', but it worked really well. It does not involve physical poking, relying on the weather or an expensive trip to a repair centre. Maybe it will work for you.
Overall, my 500D is great - certainly the best camera I have ever owned. What is a little upsetting is that Canon seems to have had this problem dating back to the 300 series. That's the best part of a DECADE!
Come on Canon - use some of your billions to improve your flash gun detection mechanism!
Hope this helps someone who got stuck like me
