Canon warrenty void

brave

brave

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sorry this is copied from another forum with not much response,

right chaps, a bit of help over warranty with canon if you will,

i bought a canon f1.8 50mm less than 6 months ago, and the rear cover broke whilst on the camera and the autofocus jammed.

i took it back to jessops who said the they'd send it to the repair center, which i wasn't worried about one bit, safe in the knowledge that i had not caused this damage.

fast forward 4 weeks, and i call jessops as i'm waiting on this lens, and they tell me that they believe it was caused by impact damage, and id have to pay for the repairs if i want it fixed.

as you can imagine im a bit miffed, as i have never dropped it, or knocked or bumped it beyond what i would call reasonable wear and tear.

where do i stand really. should i call canon direct, as i do not want to foot the bill, as to be honest i dont have a great deal of cash spare untill pay day, and why should i pay for something i have not caused?? I knew they were a cheap lens, but i bought canon because i thought they would last longer.

someone has mentioned sales of good act also, what does it cover really?

alternatively anyone got a guide for fixing it myself? haha!

any help would be lovely chaps.


just to add also, after having a quick scan on google, it seems as though these lens dont last too long in any case?
 
Your only have a chance if you can prove that it wasn't your fault. I am not sure they can collapse just sitting on the camera, they might need a bit of 'help'.

I am afraid they are built like cheap toys and you knew that. Canon like thousands other companies make both durable and very expensive, and also affordable cheaply made goods; but that shouldn't be news either.
 
i completely agree that they are cheap and toyish, and also that they wouldnt go bad if they sat on the side the whole time, but what i consider reasonable wear and tare, (i.e. getting knocked about in my camera bag) should not lead to this happening?

i can see why people would be pessimistic about believing its not had a severe knock, but if you can trust someone you dont know over the internet, then believe me when i say iv not dropped it, or knocked it.

i dont think saying it is a cheap lens is a good enough reason to duck out of replacing it if it breaks. the warranty is there for a reason and i feel i have been cheated out of it!
 
In most cases like this if you just stick it out for a couple of weeks the big company usually give in and repair/replace.

As for goods and services act it basically says that anything sold in this country has to be "fit for purpose" and you definitely have a case to say that a lens falling apart after 6 months is not fit for purpose.

However Canon can no doubt tell you (and a judge if it went that far) exactly what level of impact etc was necessary to cause the damage sustained by your lens and so on and would no doubt argue that such treatment falls outside of the lens' intended purpose.

Probably not what you want to hear but my honest opinion is that for a lens worth £80 or less, and when you factor in whatever cash value you would put on dealing with this all and the stress/agro/hassle involved, I'd have to ask if what worth it. I'd probably decide it wasn't and buy another one. Or save up and get the f1.4 which whilst not being a sherman tank of a lens feels much more sturdy and better made than the nifty fifty in my opinion.
 
brave said:
i completely agree that they are cheap and toyish, and also that they wouldnt go bad if they sat on the side the whole time, but what i consider reasonable wear and tare, (i.e. getting knocked about in my camera bag) should not lead to this happening?

i can see why people would be pessimistic about believing its not had a severe knock, but if you can trust someone you dont know over the internet, then believe me when i say iv not dropped it, or knocked it.
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So it got knocked about in the bag then? I wouldn't expect it to survive long if it freely bounced to another stronger metal barrel lens for example. That's why bags have lots of padding and padded compartments for each lens and accessory.
You could try arguing the case 'not fit for purpose' but as I can see it won't be easy I'm afraid. You can always sell it on ebay madness as with appropriate description.
 
brave said:
just to add also, after having a quick scan on google, it seems as though these lens dont last too long in any case?
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Again probably not what you want to hear but that's not necessarily true, as with all things it will depend on how it's used/treated/stored etc. I can probably imagine that most people don't necessarily care for their nifty fifty with the same amount of TLC as they would if it was £2000 L series lens. But again as with all things there will also be manufacturing defects etc and bad ones will slip the net and end up on a shelf somewhere.

One of my uncles still has one of the original 50 f1.8's (not the MkII) and I wouldn't like to guess how old that must be by now but I'm pretty sure I'm right in saying that the MkII came out in 1990 or 1991 and it still sees fairly regular use.
 
daugirdas- I appreciate that you are just bringing in an apposing argument, but you kind of twisting my words. i dont mean i put it in my camera bag with no padding and put it in a cement mixer to bounce for 3 hours.

barks- I think you are probably right. but i just had wondered if anyone had a similar experience and had it resolved.

i cant really afford the 1.4 canon. maybe the sigma 1.4 is worth looking at?
 
I can see where your coming from but it is a difficult thing to prove if Jessops the retailer wont have it repared or replaced under waranty, In such case you would have to refute that it was a manufacturing defect which caused the damaged and go through the usual chanels of writing to Jessops to give them a chance to reply in writing then taking it to the small claims court if still no joy.

Did Jessops say how much it would cost to repair?

why not go direct to Canon and expain to them that you believe your lens has defect, who know they may repair or replace it for you.
 
Bypass jessops and go straight to canon elstree. Tell them you are unhappy the lens is broken after such a short time.
Be polite but firm. Don't threaten, try get them on your side.
If they still won't repair it for free, stick it on eBay where some nutter will probably pay over full price for it.
 
Sale of Goods Act says that if something fails within six months then it's up to the retailer (your contract is with them) to prove it wasn't faulty when bought. After six months the onus is on the consumer.
 
Keep at them.

The foot for my 500 f4 snapped off one day and I sent the lens to Elstree. They claimed it couldn't have just broken and that the lens must have been dropped. This wasn't the case so I refused to pay the £450 they wanted. It turned out the screws had been cross threaded and caused a weakness in the casting.

I challenged them to find any impact damage on the lens and We went back and forward for a week or so and eventually the head of the service centre called me and agreed to fix it but for some reason it didn't count as a warranty repair.

Don't give in and they probably will as it is not worth the hassle for them.
 
digital said:
Sale of Goods Act says that if something fails within six months then it's up to the retailer (your contract is with them) to prove it wasn't faulty when bought. After six months the onus is on the consumer.
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But it doesn't cover damage that could be attributed to the user, the OP is probably going to have more luck by trying to wear Canon out till they do a goodwill repair.
 
I'm sure he meant the lens to be correctly described as faulty and for repair or spares.
 
bigrob said:
Small claims court maybe?

http://www.direct.gov.uk/en/MoneyTaxAndBenefits/ManagingDebt/Makingacourtclaimformoney/DG_195118
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:lol: Yes, it's not like Canon will have a rather larger legal department than the OP has.

If as you say it might have knocked about in a bag, and given that it is a £75 lens, I'd pop it up on fleabay with an accurate description for spares or repair, as said some nutter will give good money and then put it to whatever you decide to replace it with, whether that be another 1.8, or a 1.4 or whatever.
 
No he bought it from Jessops so it's them you take to court. They have lawyers as well but for the cost may just decide to replace it.

I do agree however as was mentioned earlier speak to Canon first.
 
jackthekipper said:
Great attitude you got there, I really hope you were joking about that.
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No, there are nutters who pay stupid money for broken things.

Like my sat nav that didnt work sold for more than a brand new working one.
 
TCR4x4 said:
No, there are nutters who pay stupid money for broken things.

Like my sat nav that didnt work sold for more than a brand new working one.
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That was probably taken as an extra useful feature :lol:
 
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