- Messages
- 1,071
- Name
- Dade
- Edit My Images
- Yes
I recently sent a query off to Loxley colour as my on screen print didnt look as it should in their software - it was grainy and less vibrant.
The wonderful staff at the customer service side, quickly tried to resolve this issue.
I wanted to ensure what I could see on screen was not going to be reflected in the finished product. They sent out a copy of the image for me to view to show me it was fine, only I hadnt updated my details so it went to the wrong address, I contacted them again and yet again they sent out a print to my current address - both prints were FREE.
Contact with them was wonderful and informative. I still have the issue onscreen!? but, I now have the piece of mind that Loxley offer a professional service and always seemed happy to help.
As a result they got a large order from myself for an exhibition - little things go a long way
The wonderful staff at the customer service side, quickly tried to resolve this issue.
I wanted to ensure what I could see on screen was not going to be reflected in the finished product. They sent out a copy of the image for me to view to show me it was fine, only I hadnt updated my details so it went to the wrong address, I contacted them again and yet again they sent out a print to my current address - both prints were FREE.
Contact with them was wonderful and informative. I still have the issue onscreen!? but, I now have the piece of mind that Loxley offer a professional service and always seemed happy to help.
As a result they got a large order from myself for an exhibition - little things go a long way