Customer service

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Xjacktar

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198
Name
David
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Hi folks, new user here.

Just wanted to say hello, and report some good customer service. A few weeks ago, owing to ill health, I cancelled a photography trip (Bass Rock and Farne Islands). Very short notice, and much too late for a refund, as I conceded when I e-mailed to let them know. A few weeks ago I received a refund cheque for the more expensive of the two, because they had cancelled, probably due to bad weather. Hats off to John Wright at Photographers On Safari.

All the best.
 
It's always pleasing to hear about good customer service :-)
 
Call me a cynic, but surely there is better ways of advertising the company.

No one signs up to a forum purely to post about good customer service for a photography holiday company unless they've some interest in it!
 
To Harvey-Nikon,

You're right, I did not sign up just to advertise the company. My first post is just the simple truth, what more can I say.
P.S.
RIAT yesterday was brilliant. Pity the organisation of the exodus traffic wasn't as good; seemed to be in the hands of teenagers.
 
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