Dead Shuttle KPC

mrdaviesuk

mrdaviesuk

Messages
404
Name
Paul
Edit My Images
Yes
Afternoon all,

I purchased a Shuttle KPC K45 2 years ago to run as a Windows Home Server. Within a year the motherboard failed, the unit was RMA'd, repaired and returned. Within a year of this repair, the motherboard has failed yet again, was RMA'd (to my suprise as it was out of warranty). So I've probably spent about £20 just on posting the thing back twice.

The supplier then wanted to charge me half the original purchase price to replace the motherboard (including £15 fitting - for a about 6 screws). When I laughed down the phone at him, he said they would waive the testing charge (the one they hadn't told me about when they issued the RMA number).

I've conveyed my displeasure and asked that they come up with a suitable remedy, rather than just return it to me (which is all they want to do). They have apparently "contacted" Shuttle and have not recieved a response.

At this stage (having been without my WHS for some time), I'm more than a little frustrated and I'm not sure how best to proceed. I wondered if anyone had ever dealt directly with Shuttle (they don't have a UK office, the closest is Germany) and got a satisfactory resolution to a problem.

Alternatively - does anyone know of a SFF motherboard which can be used to replace my currently defective one? Has to be able to take at least a Core2Duo Intel chip (perferably a Quad) and lots of RAM.

Thanks in advance.

Paul.
 
Last edited:
Your big problem will be that the shuttle mobos tend to be their own special shape so you (usually) can't get one to drop in and replace. I would contact shuttle directly.
 
Robert Davies said:
Was the Shuttle bought by/for/on behalf of a business?

If not, the Sale of Goods Act rules OK!

http://consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

If paid for by credit card, involve the cc company.

Remembering that your contract is with the seller, NOT Shuttle.

-Rob
Click to expand...

Shuttle was bought for personal use with a debit card sadly.

I've tried quoting SOGA at them - specifically that the item is not fit for purpose, but they are just ignoring that and just saying it is. Unfortunately because of the length of time since purchase, I believe the onus is on me to prove this fact and I'm not sure how best to go about doing that?

I will try to contact Shuttle directly and see what response (if any) I get.

Cheers all. :thumbs:

Paul.
 
If they're still mucking about, it may well be worth taking them to the Small Claims Court, it's cheap and pretty simple to do apparently. More often than not writing and telling the retailer of your next course of action gets the ball rolling. Failing that, them getting the court date notification tends to loosen them up a bit.

http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

-Rob
 
You must log in or register to reply here.
Back
Top