Delivery times

[gramps]

Looking at another thread, there are clearly times when an excited wait for a delivery is delayed in transit.
If memory serves me well, Royal Mail, (for example), will not accept a parcel as being 'lost' until 45 days have elapsed.
If the tracking shows that the parcel is with the courier, what should we expect from the supplier if the parcel is delayed?

 

[Deleted member 34016]

I firmly believe the Retailer should be responsible and chase up any lost items, they sent the parcel NOT you

 

[Gremlin]

I firmly believe the Retailer should be responsible and chase up any lost items, they sent the parcel NOT you

That was always Royal Mail's policy, the contract is with the person that paid the postage at the point of sending