DSCL have messed up my order...

andiphoto

andiphoto

Knock-Off Nigel
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Andrew
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i ordered about £40 worth of prints from DCSL the other day.

alot of them are prints i have solds etc and a few from a family occasion not so long ago.

they arrived this morning and i have about 5 prints missing and 2 prints of someones horse show. (if there yours let me know :wave: )

whats the best thing to do... email or call..
 
Mistakes happen. I'm curious, why didn't you call them instead of posting here? It could have been sorted by now.
 
Hacker said:
Mistakes happen. I'm curious, why didn't you call them instead of posting here? It could have been sorted by now.
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Didn't you know that this is where all problems are sorted, look at the thread regarding the so called lemon of a 5DmkII from WEX.
 
Hacker said:
Mistakes happen. I'm curious, why didn't you call them instead of posting here? It could have been sorted by now.
Click to expand...

1st thing I would do is to log onto a forum and wait few hours for someones advice, Isnt that what everyone would do? :lol:
 
I thought maybe people were being unfair - the offices could have closed at 4:30pm...

Then I checked:

Online Support Line 0161-434-5230
F:0161 445 2044
E:info@dscolourlabs.co.uk

opening times Monday-Saturday 9am- 5.30pm
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So OK - no valid excuse - carry on laying in to him, my bad :lol:
 
Snap_Happy said:
I thought maybe people were being unfair - the offices could have closed at 4:30pm...

Then I checked:



So OK - no valid excuse - carry on laying in to him, my bad :lol:
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Also, he wrote that he received them this morning, so he has had a while to ring up. (may have been out when post arrived though)
 
I had a problem with them too.....

when I uploaded the pics, if the file extension was .jpeg their site didn't recognise it - I changed it to .JPG and it picked up all the files without problem.

However, I'd still say that I'm really very pleased with the prints, and if you complain to them, they will deliver your next batch free of charge.

hope that helps! :)
 
i would have been on the phone straight away...
 
I had an order with DSCL that i didnt receive, i called them after 9 days they apologised profusely and resent the order. Was pleased with the service - just call them !
 
i was going to ring them.. they were delivered this morning at my mams i didnt see them till around 4ish and i was planning on ringing them tomorrow as i didnt have time to ring them today as i had to pick my son up etc..


and with some of the comments on here you wonder why people come on here and are scared to post... if its not constructive.. why say something.
 
i use photobox, well now via boots (am i going mad or can i just not use photobox no more) as the prices have hiked,?!

pleased with their service though - give them a go :)
 
i used to use photobox and there rubbish... once they sent me someone elses order.. than when they went to resent my images out the cropped the images so they didnt fit on the paper.... havent used them since.
 
andiphoto said:
i was going to ring them.. they were delivered this morning at my mams i didnt see them till around 4ish and i was planning on ringing them tomorrow as i didnt have time to ring them today as i had to pick my son up etc..


and with some of the comments on here you wonder why people come on here and are scared to post... if its not constructive.. why say something.
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Firstly, 99.9% of folks would have the common sense to ring DSCL first, not post on the internet about your woes. It must have taken you longer to log in and write the post than to ring.

Secondly, I would say that all of the comments are constructive and made in a light-hearted manner. If you don't understand that members do not even need to reply, you should be grateful that you do get a response.
 
tiler65 said:
Firstly, 99.9% of folks would have the common sense to ring DSCL first, not post on the internet about your woes. It must have taken you longer to log in and write the post than to ring.

Secondly, I would say that all of the comments are constructive and made in a light-hearted manner. If you don't understand that members do not even need to reply, you should be grateful that you do get a response.
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fair point but i just assumed at the time that the place would be shut 4.30? i didnt have time to call in so i decided to ring today once i have sorted out my little boy.
 
suze23 said:
i use photobox, well now via boots (am i going mad or can i just not use photobox no more) as the prices have hiked,?!

pleased with their service though - give them a go :)
Click to expand...

try dscl, the quality of the prints just blows the consumer places away.
 
Judge a company not on the mistake, but how they deal with it once it has happened.

Generally I don't like to be negative about an organisation who get it wrong until I have given them the chance to rectify the problem
 
i rang them this morning.. they just said email the files that were missing over and distroy the photos that wernt mine and they will send them out.
 
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