Exif from an emailed jpg?

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ivandobski

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Is it possible to get Exif data (inc date) from a standard emailed jpeg?

I've had a letter from Vodafone turning down a warranty claim on the dubious grounds of water damage. In the letter they've said they've enclosed a photo showing the water damage but they hadn't. I've been on to them today and requested that copies of the images are emailed to me as proof. They've agreed to this and they should be with me tomorrow.

If these are sent to me as a normal jpg attachment is it possible to extract the Exif data inc date, is it not possible at all or would it be possible if it hadn't been deliberately removed? Would it be possible to recover the data if it has been stripped?

I suspect I'm going to get a generic shot of a water damaged phone with no distinguishing features to prove it's mine such as the IMEI etc and I'd like to confirm when it was taken. Obviously if the picture is taken now then they're clearly talking ****!
 
Why would a company the size of Vodafone lie when the cost of a phone is peanuts to them?

Is it an iPhone by any chance as the water detectors are quite renowned for going off with excess moisture in the air. Try googling, I believe it's fairly common and may help your case.

To actually answer your question I don't believe stripped exif is recoverable. Just ask for a photo with your imei in shot.
 
neil_g said:
Why would a company the size of Vodafone lie when the cost of a phone is peanuts to them?

Is it an iPhone by any chance as the water detectors are quite renowned for going off with excess moisture in the air. Try googling, I believe it's fairly common and may help your case.

To actually answer your question I don't believe stripped exif is recoverable. Just ask for a photo with your imei in shot.
Click to expand...

In my experience Vodafone have been less than satisfactory to deal with on a variety of issues and for a variety of reasons.

I have often been given differing and contradictory information from different people within the company and this has been passed off with "the person you spoke to before was mistaken". On this occasion there may be a technical way of pointing out entirely innocent and completely honest lapses in their "customer services".

As a result I'm waiting on the images, checking what info I can from them and also getting the phone independently checked.
 
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ivandobski said:
In my experience Vodafone have been less than satisfactory to deal with on a variety of issues and for a variety of reasons.

I have often been given differing and contradictory information from different people within the company and this has been passed off with "the person you spoke to before was mistaken". On this occasion there may be a technical way of pointing out entirely innocent and completely honest lapses in their "customer services".

As a result I'm waiting on the images, checking what info I can from them and also getting the phone independently checked.
Click to expand...


If that's the case then you might not be surprised to know that they could change the dates to coincide with your claim? Then you are stuck :)
 
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ivandobski said:
In my experience Vodafone have been less than satisfactory to deal with on a variety of issues and for a variety of reasons.

I have often been given differing and contradictory information from different people within the company and this has been passed off with "the person you spoke to before was mistaken". On this occasion there may be a technical way of pointing out entirely innocent and completely honest lapses in their "customer services".

As a result I'm waiting on the images, checking what info I can from them and also getting the phone independently checked.
Click to expand...

Is it an iPhone though?
 
ivandobski said:
Is it possible to get Exif data (inc date) from a standard emailed jpeg? .... If these are sent to me as a normal jpg attachment is it possible to extract the Exif data inc date, is it not possible at all or would it be possible if it hadn't been deliberately removed?
Click to expand...
Yes, if it hasn't been stripped.
ivandobski said:
Would it be possible to recover the data if it has been stripped?
Click to expand...
No.
 
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