Just charge back your card for non delivery. Can do it on credit and debit cards.
I'd been lusting after the Red Bull colour for a while but hadn't quite been able to justify buying it as I already have two Loka. My husband then bought it as a gift for me - It's a great colour on screen, and imho even better in-the-flesh than I expected. Hopefully yours will turn up soon.
The bags are great but the customer service really is poor. Until they sort themselves out, I don't think I would order anything direct from them that wasn't in stock. Hopefully you won't have to wait too much longer.
CVP don't stock F-Stop anymore (they had none in stock the last time I looked).
I have had a large waterproof cover on order for 8 weeks now and still no sign of it being dispatched (from F-Stop Europe), I have used the live chat feature twice and all they will say is "Spring". There is still no improvement when ordering anything that is "out of stock" I'm afraid. [emoji45]
Andy
Just thought I'd post a quick update and heads up to others thinking of ordering from F-stop.
Last year I waited three months for a bag that was on a clearance sale (so would have thought it was in stock), and went through weeks of making complaints before it was finally sorted by someone from their CEOs office. All this time they had my money, as seems standard for F-stop.
Thought I'd give them one more chance and ordered some accessory bags earlier this month. With last year's experience still in my mind, I contacted the CS rep in the CEOs office to check on expected dispatch and was told it'd take a week as they were fulfilling back orders - not ideal but I was prepared to wait a week. A week came and went, so I got in touch again - 'will ship sometime next week' was the reply. Well, its now coming up to three weeks and still nothing.
So I'm afraid that even items being in stock doesn't mean you get them in a reasonable time. Think this will be my last order with F-stop.
Hahahaha... you'll be waiting much longer than that. I'm 16 weeks in, said 6 weeks on the website, I think it still does.
Six weeks lead time? Sounds like my experience last year...don't think I'd have had the patience for 16 weeks. The three months I waited was bad enough.
All of my order is in stock though (or so I'm told), so there really isn't any excuse for even a three week wait as it is right now.
Last year I ordered some ICUs and a raincover, all supposedly in stock but they were never in stock together, i gave up after 6 months as only 2/3 were ever in stock and I never got my rain cover, they wouldn't put anything aside for my order or split the order which is annoying but what can you do. Nowhere has the red bull Ajna at the price f stop do so I'll have to carry on waiting, getting a refund is just as difficult as getting something delivered
I can understand that, at the time you ordered there was a price difference in the red bull Ajna but not other items, it seems the prices have nearly caught up. The red bull Ajna is €269 from f stop and €279 from cameranu. It's probably worth knowing about for others thinking of placing new orders but sadly probably not much help for you.That Dutch website was 30 more euros for the Ajna red bull colour plus I'd have to get a refund from f stop and pay conversion to euros and pounds 2 more times, it wasn't worth it when I was told 10 weeks then 18, I never bothered and I'm getting a free accessory too (maybe, we'll see if it gets delivered) if it ever arrives, I'm in no rush now, I hope you get yours soon, ICUs are great at organising stuff
I can understand that, at the time you ordered there was a price difference in the red bull Ajna but not other items, it seems the prices have nearly caught up. The red bull Ajna is €269 from f stop and €279 from cameranu. It's probably worth knowing about for others thinking of placing new orders but sadly probably not much help for you.
That Dutch website was 30 more euros for the Ajna red bull colour plus I'd have to get a refund from f stop and pay conversion to euros and pounds 2 more times, it wasn't worth it when I was told 10 weeks then 18, I never bothered and I'm getting a free accessory too (maybe, we'll see if it gets delivered) if it ever arrives, I'm in no rush now, I hope you get yours soon, ICUs are great at organising stuff
I'm glad you finally got it. You will soon forget about the delivery issues once you start using it, hope you start to love it like others do.If anyone was following, or planning on ordering, it was meant to come Thursday but the geniuses didn't put my house number on it so had to ring parcel force for Friday delivery. 17 1/2 weeks but it is a nice colour so I'm happy now but I wasn't for all the weeks before it