Faulty Canon 40D

S

steve2109

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37
Name
Steve
Edit My Images
No
Afternoon

I had the dreaded error 99 fault on my canon 40 D recently and sent it of to Colchester camera repair where the shutter was replaced and a service carried out for the not small sum of £177 and was returned after 3 weeks 'fixed'. in the 2 weeks after i noticed that my images were not sharp and always looked soft on which ever lens/situation i was shooting in. I returned to Colchester under their repair guarantee and also included 30 RAW photos showing the focus problem and asked them to take a look. They have said they have found an issue with an AF sensor and it will require a motherboard replacement.

My question is the cameras focus was perfect before the error 99 issue and I feel it is something they have induced from the repair. Also should this have not been picked up after the repair was complete and they were testing it. They offered to replace the board for £123 + VAT but not charge labour. I said no to this and have the camera back now but feel they should have offered to repair it free of charge..

Any thoughts or suggestions would be appreciated

Steve

Steve
 
Did you ever try to shoot on MF whilst the repaired body was with you, or were all these 'soft' shots on AF?

An example or two would be nice too, so we can see what you're talking about :)
You might want to try the lens micro-adjustment and see if that makes any difference.

IMHO, fair at this juncture would probably be a half-price motherboard replacement assuming you've got a genuine issue :)
I don't much like the lack of any T&Cs on their website either.
 
I have used them on a few occasions for sensor cleaning and I know 1 of the guys from work has used them for a repair and both had great service. They have offered a deal to fix but they can not be sure you are trying to pull a fast one just as you can't be sure it was them.
 
Thanks for the replies, not tried a manual focus test, as the AF was perfect before i never thought of it... I am not trying to pull a fast one at all, i know my camera and I know its not right, the previous repair states an auto focus calibration was carried out and they tried again on the 2nd repair, i can't see how it passed the test on the first one
 
The trouble with older equipment that needs repairs is that sometimes replacing one part can result in another part failing.

I've seen it all to often when working on cars in the past, the replaced item suddenly working properly causes another to fail.
 
I think you had a perfectly valid case for them to fix it. They worked on the camera, tested it and returned it yo you in full working order. If the softness was apparent from the first shot clearly something had gone Wong with the repair so it us covered under warranty otherwise they would need to admit returning a defective camera to you which would be breach of contract for the repair and entitle you to compensation.

In short you should have stood your ground. Try writing a few negative reviews of the company on popular review sites you will be amazed what companies sometimes offer you to remove them!
 
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