Faulty WD My Book Live with lost data

R

-Rob-

Say Cheese!...Oh, and call me Susan
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I have been using a 2TB WD MyBookLive NAS to store documents, music, photos and videos for the last 3 or 4 years. It's always works perfectly until yesterday. It is a 2TB drive with roughly 1.5TB of data stored on it but yesterday it started showing as a 465GB drive with only 303GB of data on it.

When I browse the drive I can see some of the data that I'd expect to be there and I've managed to copy that on to another drive. I can see greyed of icons for some data but must of it is just not showing at all.

Anyone any ideas as to how I might be able to recover all the data if it's possible? Is there any software that can do a recovery?

I've tried doing a system reset by pressing the reset button for 20 seconds but it doesn't seem to do anything. I've also tried turning it off & on again and I've used a different ethernet cable but no success yet.
 
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Take a look on the WD site. There's some diagnostic software on there I believe for their hdd's. Might help?
 
neil_g said:
Is it raided if so what raid level?

Is there a web interface for it, does it say one of the drives is degraded?

Do you have a backup?
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No it's not raided. This drive is for 'non-essential' data like music, films and just random photos so I didn't have a back up of it.

Luckily all my wedding photos are all safely stored on 3 other drives that are working fine.

The WD does usually have a web interface but it I can't access it. Yesterday it was asking for a username & password to log on to it but nothing was working to let me in to it. Today it's just not accessing the web interface.
 
If this was my Disk, I wouldn't bother with another HDD dock but I would mount the disk in a PC running Linux of some flavour.
Then I would try to copy the disk at the bit level somewhere else so at least I would have an image of the corrupt disk.
Utilities such as Testdisk (open source) or Recuva could be tried to see what they can read /recover but on a 2Tb disk this may take days!
 
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