Fujifilm Professional Services

[mickledore]

Anyone know if this still exists?
I'm registered with them, have a membership card and number and all the blurb they sent out less than a year ago.
Now when I try to log on to the website I just get a 404 error. Trawling through the main Fuji website doesn't bring any more luck.

Does this service still exist for mere mortals, or has it disappeared without trace?

 

[Box Brownie]

FWIW if you mean this operation, it was not too hard to find via Googling

https://www.fujifilm.eu/uk/support/digital-cameras/fujifilm-professional-service

HTH

PS oddly there is no login and the only(?) way to make contact is via email......unless of course there are other contact methods on the few pdf docs shown on that site???

 

[mickledore]

Well, the address on all the documentation they sent me is fujifilm.eu/uk/FPS and that comes up error 404. I have been through the main site and cannt find a link. They have sent me a Premium Rate number!!!

As you have found out - things are odd. Maybe you have to be a Fuji Ambassador to get the service???

 

[Box Brownie]

Well, the address on all the documentation they sent me is fujifilm.eu/uk/FPS and that comes up error 404. I have been through the main site and cannt find a link. They have sent me a Premium Rate number!!!

As you have found out - things are odd. Maybe you have to be a Fuji Ambassador to get the service???

Well hopefully an email to them will address your concerns but it is odd that old pages do not have a re-direct. Plus what do the links on that page say about your kit all(?) being qualifying kit???

 

[mickledore]

Well hopefully an email to them will address your concerns but it is odd that old pages do not have a re-direct. Plus what do the links on that page say about your kit all(?) being qualifying kit???

There is no reference to my kit anywhere!
I have recently tried to add a new bit of kit, and I could not add it to my exisiting list. All I could do was register it individually. None of my login details have changed, but they just wouldn't direct me to the FPS site, or any reference to my kit.
I have a membership number but that brings no response.
It's as though the service has been discontinued, but I've had nothing from them to tell me that.

 

[Box Brownie]

Is your kit listed here
http://warranty.fujifilm-digital.com/fps/products

Lists all qualifying kit.

Hmmmm! somewhat disturbingly the terms pdf link does throw a 404.

Hopefully you can get to the bottom of this via email

 

[mickledore]

Thanks. My kit is on that list so I still qualify. It's very odd.

 

[Uncle Fester]

Never heard of FujiFilm Professional Services before.

To be able to sign up for this; do your qualifying products need to be purchased new?

Or can you still sign up if you purchased the products second hand?

Cheers

 

[mickledore]

I wouldn't build your hopes up.
I joined last year and was sent a load of bumph.
The website quoted gives a Error 404 result.
The dedicated e-mail address is pinging mails back as undeliverable.
The phone number quoted appears to be disconnected.
E-mails to the general address have not been replied to.

My log in details don't work and I cannot find my scheduled list of equipment.

The system may still be operable but if it is it will only be for the select few that Fuji want to curry favour with. Joe Public appears no longer wanted.

 

[Uncle Fester]

That's disappointing.

Thanks.

 

[Riz_Guru]

That's disappointing.

Thanks.

I wouldn't worry too much as Fujifilm's customer service is excellent.
What will the Pro service give you?

 

[mickledore]

That's disappointing.

Indeed.
Our usually knowledgeable Fuji Ambassador has not commented, so I presume it is now a service only available to the Elite

 

[mickledore]

What will the Pro service give you?

Well, according to the bumph....
Guaranteed Repair Times - priority repairs.
Loan kit if repairs can't be completed within 72 hours.
Free Annual Health Check and clean.
Free Product return. OK everyone gets that, but it must be included in the price somewhere.
15% discounts on chargeable repairs.

I wouldn't worry too much as Fujifilm's customer service is excellent.

It is indeed, but this offer seemed to go above and beyond that, and as I qualified I saw no reason not to join up. Now it seems the plug has been pulled, just when I thought I might use it

 

[Riz_Guru]

Well, according to the bumph....
Guaranteed Repair Times - priority repairs.
Loan kit if repairs can't be completed within 72 hours.
Free Annual Health Check and clean.
Free Product return. OK everyone gets that, but it must be included in the price somewhere.
15% discounts on chargeable repairs.


It is indeed, but this offer seemed to go above and beyond that, and as I qualified I saw no reason not to join up. Now it seems the plug has been pulled, just when I though I might use it

It is a shame I agree, perhaps email Fuji customer services and ask the question?

 

[mickledore]

It is a shame I agree, perhaps email Fuji customer services and ask the question?

I have done. No reply. They are usually very fast to give answers. This time a silence that speaks volumes.

 

[mickledore]

Well, they say that patience is a virtue.
The service is still alive and kicking.
No replies to my mails asking for information but out of the blue a mail shot arrived telling me that my account has been migrated to a new location.
Looks like everything is still available.

Here is the site they are now using....

https://fujifilm-connect.com/en/?ut...mbH&country=gb&dm_i=1Y2T,5K8LP,MEKBPY,LLBGH,1

 

[ChrisH]

@mickledore

Maybe I should get in with that with the amount of kit I have now

 

[mickledore]

@mickledore

Maybe I should get in with that with the amount of kit I have now

Get yourself registered. You know how ham fisted you are and there's a lot of potential for damage when you are in wildest Northumberland.