Giottos after sales service/ Faulty tripod

[Asha]

9 months ago i purchased a Giottos GTYTL 9213 alu tripod to accomodate my 5x4 kit.

As it is, it didn't see a lot of use before developing a centre column fault.

I have to say that having always had manfrotto tripods, i was none impressed.

Perhaps thé quality simply isn't up to thé same standard although they offer 5 years of warranty.

Naturally i contacted Giottos and one month acter returning thé defective tripod, I have received news today that it will be replaced with thé carbon version!!!

All in all a good after sales service.

I hope thé replacement doesn't develope a similar problem..

Have other people experienced faults / breakages with Giottos produits or was i simply unlucky?

 

[Monkeyhanger]

I have had a Giottos MTL 9361B for a couple of years and it has been fine,no problems at all.

 

[Graham]

Well worth you paying for the return of the original one I guess although you shouldn`t be the one to pay.

 

[Asha]

I have had a Giottos MTL 9361B for a couple of years and it has been fine,no problems at all.

Well your experience gives me some confidence that i was unlucky and the replacement will be just fine

 

[Asha]

Well worth you paying for the return of the original one I guess although you shouldn`t be the one to pay.

I have to agree that with most warranties , it kinda sucks that return postal fees are charged to the purchaser

In this case i've come up trumps so the tenner or so to send it back doesn't hurt anymore

 

[Graham]

I have to agree that with most warranties , it kinda sucks that return postal fees are charged to the purchaser

In this case i've come up trumps so the tenner or so to send it back doesn't hurt anymore

There goes 8 can of beanzzzz though

 

[Nod]

The only problem I've had with my Giottos Vitruvian is that the knurled rubbers on the leg locks and clamp screws have split. A drop or 2 of superglue has cured the problem though!

 

[Asha]

There goes 8 can of beanzzzz though