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Placed many many orders with Kennable and never had cause to phone them.
Maybe best to send them an email?

Let us know how you get on.
 
afasoas said:
Placed many many orders with Kennable and never had cause to phone them.
Maybe best to send them an email?

Let us know how you get on.
Click to expand...

I meant to revisit this thread but slipped my mind. Thanks for the nudge.

Yes - I did email them but didn't get a response. I ended up phoning again later in the day and spoke to a top bloke called Rik. Very friendly, very helpful, sorted the error out without question.... well, one question actually - who was my preferred courier to deliver the missing items: Yodel, DPD or RM.

To be honest, top service and I'll definately be using them again. Think this was just a picking error as some of the items were similarly named and could well have just been a rookie mistake.
 
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