iPhone 8 call sound issues

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Steve
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Hi all,
A friend of mine bought an iPhone 8 in the USA a couple of weeks ago- when I talk to him on this phone he sounds really "muffled"
I was wondering if any settings need to be changed to cure this- maybe because it was purchased abroad the initial set up is different for their networks?
Thanks
 
I have a mate who has one also and when I call him up the call quality is awful.
he says the service for his phone is poor where he lives tho.
 
I’d do a soft reset. If no good, then a sim swap. If no good, it’s a faulty handset.
 
As above really.

Does he sound muffled to anyone else ?

From reading your initial post - he bought in USA and is now home in UK ?
 
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