iPhone Help Needed Please!

[68lbs]

Help... My iPhone is connected and currently downloading the latest software update, but seems to have crashed. The bar on my Mac hasn't moved for ages, and my iPhone has a black screen with an Apple and a progress bar that is maybe 10% complete.

It's been like it ages...

Can I just force quit iTunes? Or should I try something else?

 

[mid_gen]

Hmm, what's ages? Took 15 minutes or so last time I updated mine I think.

 

[68lbs]

Hmm, what's ages?

30 minutes with no movement?

Am going to have my tea now anyways, so will leave it connected during this too...

 

[Robert Davies]

The quick and flip answer to your question is:

"Yes"

Ahem!

The useful answer to your question is part way down this page:

http://reviews.cnet.com/8301-13727_7-10330296-263.html

-Rob

 

[Venomator]

Certainly doesn't sound right to me... :shrug:

Why not just remove it from the dock and start again...

 

[68lbs]

Why not just remove it from the dock and start again...

Dock? I could unplug the cable, and think I will have to... am just a bit wary.

 

[Venomator]

Okay cable then... ...I wouldn't worry unduly m8... it will be a simple process depending on the phone's state once removed... :shrug:

Should just be a case of switch off and on and try again but let us know if you have any further difficulties...

 

[68lbs]

Crap... we're now having to restore and it seems to be whirring around doing sweet fanny adams!

 

[Venomator]

What state was the phone in after you unplugged it... :shrug:

 

[JDholic]

This really would be my worst nightmare.

I've had a bit of bother with the last update as well, but I removed it from the dock and hard reset the iPhone, then tried again. Seemed to work.

 

[Venomator]

TI've had a bit of bother with the last update as well, but I removed it from the dock and hard reset the iPhone, then tried again. Seemed to work.

I would second that approach if all else fails...

 

[dade_f]

if reconnecting it doesnt work - hold down the round button and the top button until a cable plug in appears, plug in your iphone and it will do a restore putting back on all your files from when it last synched

 

[68lbs]

Well, I am half back up and running... phone working, emails there... just missing half my apps due to an 'error'. What error, I don't know. :shrug:

And there's definitely something fishy going on as each time I click on my phone in iTunes, I get the spinning wheel for ages. :bang:

 

[Venomator]

Well, I am half back up and running... phone working, emails there... just missing half my apps due to an 'error'. What error, I don't know. :shrug:

And there's definitely something fishy going on as each time I click on my phone in iTunes, I get the spinning wheel for ages. :bang:

Personally I would hard reset the phone and re-boot iTunes before doing anything else... :shrug:

 

[68lbs]

Personally I would hard reset the phone and re-boot iTunes before doing anything else

I think I have done that... I've restored from backup, and now have OS 3.12 running... just rstarted iTunes again and now...

Unknow error 0xE8000065

FFS! Think I'm gonna watch Merlin... sod this!

 

[Venomator]

Again... I would hard reset the phone and restart iTunes... :shrug:

If that fails you may need to re-install iTunes completely...


Enjoy Merlin...