Iphone repairs
- Thread starter Amy B
- Start date
My power button stopped all of a sudden, phoned apple up as EU Directive states electrical / electronic devices should have a minimum of 2 years warranty.
I spoke to a person in the uk and she didn't have a clue and was determined not to let me talk to her manager although after a few minutes she put me through someone in the USA. He was informed by said woman of my situation. He advised me that I will be on hold for 10-15 minutes as he was going to see which department would sort out a repair or replacement. He spoke to sales department and they didn't care was not going to budge as apple only provides 1 year hardware warranty. The second department customer relations agreed with him that instead of going down the lengthy route of consumer law they gave me a replacement as the spring under the power button isn't replaceable.
Good luck !
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ThisIsMoney.co.uk on EU Warranty
PDF Document on EU Directive
I spoke to a person in the uk and she didn't have a clue and was determined not to let me talk to her manager although after a few minutes she put me through someone in the USA. He was informed by said woman of my situation. He advised me that I will be on hold for 10-15 minutes as he was going to see which department would sort out a repair or replacement. He spoke to sales department and they didn't care was not going to budge as apple only provides 1 year hardware warranty. The second department customer relations agreed with him that instead of going down the lengthy route of consumer law they gave me a replacement as the spring under the power button isn't replaceable.
Good luck !
----
ThisIsMoney.co.uk on EU Warranty
PDF Document on EU Directive
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