Jessops - A massive amount of praise...

TheNissanMan

TheNissanMan

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Ryan
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There seem to be a number of threads on here slating Jessops so I thought I'ld add my 2p. The reason for posting in the Talk Photogrpahy section is as they are one of the few national high street stores I'm guessing a fair few of us have used them!

I bought my 500D on the 31st January of this year so well within warranty, on Saturday while at the WHF meet my camera started having a problem reading SD cards, I would put my Scandisks in and it would return the message 'No card', the cards were fine in another camera and in the laptop.

I popped into Jessops Basingstoke and spoke to Chris, explained the situation and after quickly popping one of the cards into the demo model to confirm he dissapeared to the back of the store and came out with a sealed 500D box.

No arguments, just an apology and that he had never seen that fault before and now a brand new 500D so I can get straight back and shoot...

Why can't resolving problems always be this easy.

A massive :thumbs: from me...

I know not all stores are the same but if your local to Basingstoke I can not recommend the staff and the store enough :D :D :D

Now off to reset all the Exif data :D
 
Well played Ryan. People are so quick to pour scorn on Jessops and the like so it's nice to see someone coming along with a good news story :thumbs:

Personally I've always been very happy with what Jessops have done for me too.
 
ryanyboy said:
Well played Ryan. People are so quick to pour scorn on Jessops and the like so it's nice to see someone coming along with a good news story :thumbs:

Personally I've always been very happy with what Jessops have done for me too.
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So far I've posted a few good comments about them on here, as of yet I have never had a bad experience from buying the camera, to pretty much price matching Kerso's price on my 100-400L and again today :D

I will always give them first refusal on my business as they are local and they (so far) have never let me down :D
 
I will more than likely shop with them. The extended warranty looks like a good idea.
 
ive always liked jessops for the way they sort out the problems.

one day my card started playing up and got corrupted, the bloke in jessops told me to reformat it and i tried and it still didnt work so he came out with a brand new card and gave it to me!

i was well chuffed!
 
I'll add a bit of praise for them as well... I use the local branch here in Aberystwyth for a lot of my printing and they've always been very quick and helpful. Granted, they're not the most clued-up bunch of sales people but I've bought a few bits from 'em with no hassles. :)

Si
 
You must be lying, no-one has ever had good service from any Jessops store anywhere. I find the service so poor at the Sauchiehall St branch in Glasgow that I continually have to go back and buy cameras from them :naughty:
 
I had one of their flash guns explode after a few months, took it back and they replaced it there and then no probs :thumbs:
 
I think smaller stores arent so great, usually more of the sales people rather than photographers (you all know the stories).

However the larger stores (like the Edinburgh Flagship store), the staff are all extremely friendly and knowledgeable. Also thanks to a Jacobs opening next door, they are more than happy to price match.
 
I'm all for buying local if they can offer a competitive price... now I dont necessarily mean the cheapest as I understand online stores have far fewer overheads, but at least competitive.

Up to now, Jessops have been quite expensive when I have done online pricechecks.

However, I am looking to buy a Carl Zeiss Lens and they are actually far cheaper on the lens I want to buy, so fair play Jessops!!

Some of the staff are just sales people and dont know too much, but in the Birmingham store, there are a few people who you can really have a good chat with, and I like being able to try out the gear before you buy it!

Its good to see there are a few people who agree, jessops arent all that bad!!
 
I bought my camera from them. (Kingston Upon Thames)

They let me play for at least an hour with all the different cameras

Answered all the questions I had.

Gave me a very good price

Happy shopper
 
Kingston is a nice big shop as well :D

Been there once and found it to be another good one :D
 
have to agree, my local store is bluewater and i've never had a problem dealing with them.
my mums been thinking of an slr for a good 2-3 months and they never tired of her going in there and asking to have another look or another play with certain camera/lens combinations.

on another note there warranty is pretty good aswell, my 40d developed a problem with efs lens's so i took it into them and after 10 minutes of them trying various efs lens's they gave me another body appologised profusely and didn't quible or try and blame me once.
top marks for me
 
i picked my 550d up from the bluewater store got 30-00 off the price over the phone before i picked it up plus 50-00 cashback and 4% through quidco
i have also returned a tamron 17-50 vc to the basildon store with no problems at all
perhaps there getting there act togoether
 
It is good to see some positive comments re Jessops for a change, my only problem with them is that they take far too much of my cash :) they are just so convenient.

I do believe that we should support bricks and morter stores, and not just use them as a place to try kit before buying on line to save a couple quid.
 
I haven't tried Basingstoke, and seeing as it's my local store I should. My experience of Jessops generally has been poor - slack jawed, mouth breathing sales assistants that might as well be working in Wickes for all the help they can offer about photographic equipment. I've found that in a few stores, and it's totally put me off the chain unless I know exactly what I want, and can go in and buy it without having to actually ask for help or advice.

But I appreciate that it's people that make the experience, so I might have been unlucky so far.
 
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