Jessops lost my film....

rgrebby

rgrebby

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Richard
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I took a couple 120 films from a hasselblad into Jessops to get them developed. One had a few pictures from a work session where I offered to shoot some on the HB, the other film was just a walk about around town.

After I month I go back and they finally have one of the films, although they both left the developers at the same time. Annoyingly its the one with the work piece on it that is missing. Its not been about 2 weeks since I went back in there and still nothing. I popped in the other day and they said they are still looking for it.


Whats the next step? I have lost very important images...
 
Compensation will be limited to the cost of the materials i.e. the price of the film.

This sort of thing is part of the "joy of film". Think Robert Capa and D-Day...
 
All Processing labs T&C's limit compensation for loss of film or such is down to cost of materials they will not compensate for time etc etc.
 
If you push, you might get more than just the cost of the film, but I wouldn't expect a great amount.
 
I've had this happen to me..I'm so sorry to hear it. It is the biggest p'ff of all time. I sincerely hope they find it for you:)
 
Was the lab they sent it to a Jessops lab?
I was under the impression that Jessops no longer did film processing and would send such jobs out to a thrid party.
If that's the case then the business to business contract Jessops has with the lab might provide a bit more compensation than would be given in the T&Cs of a lab dealing directly with a member of the public.
 
Noooooo Richard, why Jessops? In future I'd recommend Peak Imaging, probably cheaper than Jessops and 100x more reliable.
 
There's a court case in recent years where somebody's [USA?] holiday films were all lost. They were awarded an amount well in to four figures. Something between two and three thousand but I can't be more specific. It was enough to pay for a return trip.
 
I must admit I wouldn't have taken a job like this to Jessops, I would have goneto a more serious lab.
 
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