Kudos for Peak Design

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Name
Leroy
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I just thought I’d share my experience with Peak Design customer support. I have a Peak Design slide, which is a brilliant camera strap. Over the weekend one of the wire links that attach to the camera failed, luckily my camera wasn’t damaged, this was the second time this had happened so I thought I would contact them to say the link needed a redesign.
Even in this COVID time, I got a reply email within the day. They where very personable and friendly apologising for what had happened, asking for my address and said they would be sending me there newly designed link. They also sent a photo which I’ve added for any other Peak Design users.
Upgrade peak Design connecter by Leroy, on Flickr
 
They had a recall on the old design tags over a year ago, they asked anyone with old tags to email and they sent out the new ones free of charge. It was due to a design flaw that meant they wouldn’t last as long and could break.
 
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