Tringa
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Hope someone can help with this laptop problem
My daughter's laptop is an HP Pavilion running Windows 10 and is about a year old. Yesterday after an update (don't know if it was the recent one that has been mentioned in other posts here) it restarted. The only odd thing was the wallpaper was a generic Windows picture not the usual one she has set, but the password box was there. When she entered her password she got the following message :-
C:\windows\system32\config\systemprofile\Desktop refers to a location that is unavailable.
There was more to the message but it all it said was the location could be on a disc drive or a network and to make sure the drive is inserted correctly or the computer was connected to a network.
We tried a couple things suggested online,
eg. copying the desktop folder from C:\users\username to C:\windows\system32\config\systemprofile
and also this one -
Change desktop location through Registry Editor
If the copy and past solution fails to help, you can try to correct the desktop location by modifying the registry.
Step 1. Press Windows + R simultaneously to pull up Run box, type regedit and press enter.
Step 2. Find and expand HKEY_CURRENT_USER section in the left pane. Click on Software, then navigate to Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders.
Step 3. Make sure User Shell Folders is highlighted and in the left pane, then double click Desktop. Make sure under Value data: the value is either %USERPROFILE%\Desktop or C:\Users\%USERNAME%\Desktop is the value. Click OK. Close the registry editor.
Step 4. Restart your system and check if your problem is fixed.
Neither of these worked.
Two other error messages were also seen -
"An attempt was made to reference a token that does not exist"
“Unknown hard error sihost.exe is missing”
I'm thinking we might have to buy an external DVD (the laptop does not have an internal DVD) and boot up from a Linux DVD, copy important files elsewhere and then reinstall Win 10.
Grateful for any suggestions and if we go down the external DVD route is there anything to bear in mind about the external DVD drives? There seems to be a large range of prices
Thanks
Dave
My daughter's laptop is an HP Pavilion running Windows 10 and is about a year old. Yesterday after an update (don't know if it was the recent one that has been mentioned in other posts here) it restarted. The only odd thing was the wallpaper was a generic Windows picture not the usual one she has set, but the password box was there. When she entered her password she got the following message :-
C:\windows\system32\config\systemprofile\Desktop refers to a location that is unavailable.
There was more to the message but it all it said was the location could be on a disc drive or a network and to make sure the drive is inserted correctly or the computer was connected to a network.
We tried a couple things suggested online,
eg. copying the desktop folder from C:\users\username to C:\windows\system32\config\systemprofile
and also this one -
Change desktop location through Registry Editor
If the copy and past solution fails to help, you can try to correct the desktop location by modifying the registry.
Step 1. Press Windows + R simultaneously to pull up Run box, type regedit and press enter.
Step 2. Find and expand HKEY_CURRENT_USER section in the left pane. Click on Software, then navigate to Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders.
Step 3. Make sure User Shell Folders is highlighted and in the left pane, then double click Desktop. Make sure under Value data: the value is either %USERPROFILE%\Desktop or C:\Users\%USERNAME%\Desktop is the value. Click OK. Close the registry editor.
Step 4. Restart your system and check if your problem is fixed.
Neither of these worked.
Two other error messages were also seen -
"An attempt was made to reference a token that does not exist"
“Unknown hard error sihost.exe is missing”
I'm thinking we might have to buy an external DVD (the laptop does not have an internal DVD) and boot up from a Linux DVD, copy important files elsewhere and then reinstall Win 10.
Grateful for any suggestions and if we go down the external DVD route is there anything to bear in mind about the external DVD drives? There seems to be a large range of prices
Thanks
Dave