Lowepro - This is how customer service should be!

[hashcake]

I somehow managed to lose the small strap that holds a tripod to the side of my Lowepro 302aw.
I emailed Lowepro customer services and asked if it was possible to buy one.
Within 24 hours I received a reply from a lady called Megan and she asked me for my address so that she could send a replacement to me.

It arrived today at no cost to me whatsoever
Absolutely outstanding customer service, many companies could learn a valuable lesson from Lowepro!
A big thanks to Megan and Lowepro

 

[brad mole]

very good customer service, its always nice to find good service like that and would definitly make you shop back with them im sure

 

[CGeezer]

They sent me the inner dividers for a slingshot 100 much the same ticket and also great customer service received here.

 

[PaulBoy]

Me too! - I lost the AW cover for one of their rucksacks & they sent me a new one free!
Paul