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  1. BillN_33

    BillN_33

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    I have a Late 2014 iMac 5K 27' Retina running Yosemite 10.10.5 ....... bought in the UK with a UK keyboard and the OS in english ............(I live in France and the computer is in France with me)

    I have just signed up for the monthly subscription of Lightroom Classic CC etc., using my Adobe account, registered in the UK etc., ........ I downloaded the Adobe LR Classic CC software ....... but it will not install - doing a little research on the web it would seem that the current LR Classic CC needs to be install on a machine running High Sierra .................my machine is running OS X Yosemite

    The upgrade to High Sierra is free ........ but to download the upgrade I have to do this through my iTunes Account, (???), even though it is free ...... fine I log into iTunes with my user name and password .. again fine so far ........ but when I hit "Billing" so that I can download the new OS, I get an error message which stops the process even before I get to any upgrade

    This seems to be because I live in France and the system knows that ....... so ....... OK ....... I change countries in "Store" to France ............ but still no joy ...... null error message, (Your request produced an error.
    [newNullResponse])

    Any ideas or do I just wait until I go back to the UK later in the year ....... plus I would not want to download an upgrade in the French language ...... if that is possible, with an Adobe UK account ....... but I cannot even get to the stage .i.e. changing the "Store" to France and using my Adobe UK Account, I still cannot upgrade the OS to High Sierra
     
    Last edited: Nov 26, 2017
  2. GeeJay57

    GeeJay57

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  3. Eloise

    Eloise

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    Is your iCloud account set up as part of family sharing?
     
  4. BillN_33

    BillN_33

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    yes
     
  5. Eloise

    Eloise

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    That might explain why you can't change the store to French. Best to keep it on UK and use a VPN if need be (or wait till you are in UK next)
     
  6. srichards

    srichards

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    Is it light room that won’t run on Yosemite or just the installer? I’d ask adobe for links to older versions as that seems to be least likely to turn everything upside down.

    There is something called adobe application manager which is outside of CC. That’s worth trying too.
     
  7. wave01

    wave01

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    Why can’t you just get it from the App Store
     
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  8. Byker28i

    Byker28i

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  9. BillN_33

    BillN_33

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    Tried that as explained in my first post - I get "
    (Your request produced an error.
    [newNullResponse])"

    when I hit Billing during the log in process ..............if you read thru such problems you will find that you cannot update in a different country to that of your account registration .... it seems to be a common reported problem
     
  10. Byker28i

    Byker28i

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    Ah sorry - you said Itunes - this is app store

    Hum, I've got El Capitan as a downloaded App but it's 260Gb. Could probably throw that up somewhere on my website is thats any good?
    I used it to create a virtual machine so I could fault find SMB connections last year.

    Know anyone with a mac that could download a later version for you?
     
    Last edited: Nov 27, 2017
  11. Byker28i

    Byker28i

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  12. BillN_33

    BillN_33

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    Thanks

    I'm back in the UK next week, by car, so I will take the machine back and update there
     
  13. boyfalldown

    boyfalldown

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    If you can't for whatever reason, let me know and I'll make a bootable USB drive and post it in to you
     
  14. BillN_33

    BillN_33

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    Thanks Hugh - I'll see how I get on next week
     
  15. BillN_33

    BillN_33

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    Back in the UK ...... update downloaded without a problem after I went into "My Account" and typed in the CVC number to my Credit card even though it was a free upgrade
     
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  16. sphexx

    sphexx

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    Yes it’s just Apple’s way, I’ve just been asked for the CVC again just to download a free app from Google.
     

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