I've been a supporter of Zenfolio for 3-4 years but in recent weeks I've spent many an hour looking elsewhere. The final two straws came when they decided to charge 7% for self-fulfilling an order (I pay them an annual subscription!) and now the new shopping experience is really off-putting for me. It's too big and bold and brash. Not what my customers like and not reflective of my character. Sales have dropped recently as a result.
I suspect I'm going to have to design my own site as all the others I've seen so far (Squarespace, Instaproof, SmugMug and so on) are not the designs I want - they're great for photographers who want to display photographs like an exhibition but my business model doesn't work like that. To date Zenfolio has been the only company that can show thousands of photographs in a boring but easily navigated website that also has a shopping cart. What they have done recently is not how I want my business to look like and I'm unable to change it.
Luckily for me I renew my sub in March so I have a few months to explore other possibilities. One site I have looked at more seriously is WebFlow but for me, I think it's back to more html and css learning and creating another one using Dreamweaver (Adobe subscription).