New Canon CPS

Bloody Hell that was a pain! I must have entered all the details at least 4 times before it was finally accepted.

Well I now qualify for an 'upgraded' Silver membership, despite owing 2 qualifying bodies and 5 qualifying lenses - the lenses alone being worth £13K at todays prices!

I think Canon are taking the pee a bit here - I could pick up a 1DMk3 or even a 5D MK1 for comparative peanuts and qualify for Gold or Platinum membership. Doesn't seem to make a lot of sense. :thinking:
 
Why are people complaining about a service that is free. You get a free magazine and maybe slightly faster turnaround times.

I also think you had to re enter your serial nos as it proves you still have the gear, some people may not bother to remove gear they have since sold on.
 
Ian_H said:
I had problems also, all my equipment was there but it was throwing up errors saying the serial numbers were wrong, I eventually got it sorted then proceeded through to the end and ticked the box to say I agreed to the conditions then when I pressed enter it came up with a server error:bang: When I managed to get logged back in all my gear had gone so I had to re enter it all manually:shrug: {That includes date of purchase, dealer, etc}
After that when I was entering the items it kept coming up saying "that serial number is already registered to another person":bang: I eventually got it done but it took a couple of hours.
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Exactly as my experience. I emailed my rep - we'll see if they fix it.

re magazine - I received a copy yesterday. So they still send it, but for how long?

The morale is - USE SAFARI when upgrading
 
No problems here updating details for six bodies, nine lenses and three accessories using Windows 7 and IE8. All went through first time.
 
gheesom said:
I've not received an activation email yet
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That means something *probably* went wrong. I only got mine the 4th time. Try again and email your rep. Tell them you are considering switching :lol:
 
gheesom said:
I've not received an activation email yet
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Mine came through almost instantly. It's not very exciting....

20100409_165123_LR.jpg
 
I tried several times yesterday morning but got nowhere, I emailed them and received a reply saying they had problems, apologised and asked me to try again.

I had already tried last night and succeded, a bit of a pain entering all the serial numbers again, I also added the purchase date which took a long time to find everything. I had not noticed that the first few times.

I got an email almost immediately saying I had gold membership, hopefully I shall not need to try the benefits.

Paul.
 
It's probably no surprise that they are having problems if everybody is trying to update their database at the same time, give it a week or two and it will probably be OK.


Cheers
Ian
 
I've just been through the process and all went smoothly.

You have to re enter the last 4 digits of the serial numbers of your kit, which is fair enough as they don't want people registering kit they no longer own. Confirm your personal details, and that's it.

From my experience I think whatever problems they were having seem to have been resolved :)
 
Ian_H said:
EOS mag stopped being given free sometime last year
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I got the magazine today (though it's titled "CPN" not "CPS"). The latest issue is actually fantastic. There's some stunning photography in there, particularly the dark animals by Boza Ivanovic.

On the benefits of CPS - unless you need a repair or have a problem, you wont see any. But if you've got a problem then flashing the card will get excellent service. I've had a free and 1-day turnaround fix of my 70-200, ditto for a 50 1.4, and a very rapid in & out sub-mirror check for my 1DIII. Well worth it.
 
Tobers said:
I got the magazine today (though it's titled "CPN" not "CPS"). The latest issue is actually fantastic.
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You still get the Canon CPN mag but you used to get a free subscription to EOS Magazine http://www.eos-magazine.com/ free as part of the membership but they stopped this last year.

The fast turnaround is the only reason I am a member as a camera that doesn't work can't make any money.


Cheers
Ian
 
To get the fast turnaround do you need to send it direct to Canon in Elstree? Or could I take it into AJ Johnstone in Glasgow and get the fast turnaround?
 
mcneep said:
To get the fast turnaround do you need to send it direct to Canon in Elstree? Or could I take it into AJ Johnstone in Glasgow and get the fast turnaround?
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Elstree - I sent my 1Ds ii in for a replacement shutter. They received it Friday morning - they called me Friday morning. I confirmed the repair Friday afternoon, they'd fixed it by 2pm today. Very impressive.

Phil
 
Thanks Phil, its actually for the 100mm macro that has a nasty fungus infection :D

Didnt realise I had enough Kit to get a gold level CPS and the fast turnaround (ignore my signature its way out of date).
 
mcneep said:
Thanks Phil, its actually for the 100mm macro that has a nasty fungus infection :D

Didnt realise I had enough Kit to get a gold level CPS and the fast turnaround (ignore my signature its way out of date).
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Yeah - I never really knew what you had to do to get CPS. I called last week about the shutter & they asked me about CPS. I then tapped a few serial numbers in & bingo - Gold CPS!

Phil
 
I haven't re-registered yet. I'm really not looking forward to having to re-enter nearly 200 serial numbers....

I have an interesting dilemma as to whether (and how far) I should upgrade my membership. With a 40D and a 5D I'm Silver; but the reduced repair turnround time for Gold and Platinum membership is HUGELY valuable to me. (I've spend about £5000 on Canon repairs/servicing in the last year.) Decisions, decisions ...

It's also interesting to see how the USA CPS scheme differs from ours. The requirements are slightly different (eg 2x 20D is good enough for Silver membership), but only the Silver level is free; Platinum costs $500 per year! Perhaps we shouldn't complain. Details here.
 
Stewart, In the US i think it would make sense for you to pay the $500 as it gets you 60% off the repairs which could save you a lot of money.

But here, I dont think we get any discount just the quicker turnaround and loan equipment. I would have though the 2 day turnaround if you could get it would save you a lot of money as you can obviously rent the kit out again quicker.
 
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