New server and today's downtime ...

Marcel

Marcel

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Marcel
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As most of you are probably aware, there has been a teensy bit of downtime on TP today ;)

Well, we've been experiencing odd occasional dropouts for a while, and it's basically been traced back to performance issues due to our size and level of activity. We've been growing and growing over the past year.
When you look at the stats now, compared to what they were a year/18 months ago, we've grown quite a fair bit.

So we've chatting with our hosts and agreed on the purchase of a newer hosting solution. All was fine when the new server was enabled this morning.

Unfortunately, while we were all admiring the new site with go faster stripes, it fell over.

Cue a bit of toing and froing and lots of attention from the hosts who were working on all afternoon as to why the whole site was having problems.
They would revive it with a kick to the giblets only for it to get up start running, then crap its pants and fall over again.

After the host phoned me earlier to discuss the problem, they figured out the possible root of the problem.

It was partially down to a backup setting within the hosting control panel software. It was basically trying to (incorrectly) create multiple backups at the same time for some reason, which was completely killing the disk space and taking the whole site with it.

Anyway, needless to say, that's now been resolved and everything *should* be running tickety boo.

I'd like to take this opportunity to apologise for the interruption in service. It doesn't matter that we're a free site. We are a resource for you all to enjoy and part of our promise is that you as members can expect this resource to be available.

I'd also like to thank everyone for being so patient and loyal and keep checking back.
Rarely do we experince any downtime. Infact todays few hours is the longest I can remember in recent months tbh.

So there we have it. New server installed and up and running. We still have a couple of behind the scenes tweaks to be made, and the hosts are monitoring the operating system / backend side of things. So rest assured we're doing our utmost to keep the site functional for everyone.

Thanks for understanding, and once again, sorry for the unplanned interruptions. I believe some of you may have been required to do some work during the interlude> For that we apologise unreservedly and will endeavour to make sure you never have to do some work again :D

Regards
 
Are the hosts giving you a discount next month?
 
It was funny today EdinbughGary and I texting each other at work to see if it was working yet. For one horrible moment I thought IT at work had discovered my cunning plan for work avoidance and turned you off!

Well done chaps!
 
Thanks for the update Marcel! I missed it while it was down (sad innit?)
You explained it with your usual suave and debonair style!
Keep up the good work!
(Thats my modcreep done for this week!):D
 
Marcel, it seems to be working at the mo:)
 
Thanks for understanding, and once again, sorry for the unplanned interruptions. I believe some of you may have been required to do some work during the interlude> For that we apologise unreservedly and will endeavour to make sure you never have to do some work again
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I really missed it last night and ended up going to bed early :'( - glad to see all back to normalness now though :)

Alison :)
 
Thanks for the update, you and all the Admin/Mod team deserve a large :beer: , you all do a stirling job with the site. :thumbs:
 
appreciate the effort put in :clap:

how can we make donations towards the upkeep and is there a reccomended figure?

thanks john
 
well done marcel, It is a free site but yours and the other admins dedication is of the utmost ive seen for any free site.

We should be thanking you for your efforts!
 
no apology needed
one of the best sites in the world wide wobble
the occasional hiccup is to be expected

hope there's enough hamster food to keep the wheels a-spinning
 
Took my lap top to bed last night to catch up on TP - now - how sad is that eh :shake:. Loged on and zilch, I had to think of something else to do (God bless her). :hug: :nono:
Anyway, thanks to all concerned for keeping us up to date and for getting it up and running again, you do a splendid job thats appreciated by all. :thumbs:
Trev
 
Thanks Marcel and fellow admin for all your hard work today to sort things out.
 
QUOTE=cosmix3;1737956]Thanks for the update, you and all the Admin/Mod team deserve a large :beer: , you all do a stirling job with the site. :thumbs:[/QUOTE]

:agree: totally well done lads/lassies
 
Well done mods and backroom staff, above and beyond as usual ... I just hope those who went to bed early dont try claiming maintenance in 9 months :lol:
 
Having used various forums over the last few years that was one of the quickest resolutions I've experienced. Some forums take ages to correct themselves when they fall over, 3 days for one forum I used to use.

Well done and thanks
 
[précis]Performance issues. Fixed with bigger wotsits. Nadgered due to poor setup. Waffle. Probably OK now.[end précis]

well done Marcel. Jobs a goodun!
 
No worries Marcel :) Glad you got it sorted.

Can I also ask you to stop doing whatever it is you do at 4am everyday, that slows everything down? If you could make it 5am that would be appreciated. Thanks everso :D
 
You can apologise all you want but i'm afraid it's not good enough, thanks to the downtime i had to mow the flamin lawn !






Seriously guys well done all of you.:thumbs:
 
HoppyUK said:
Can I also ask you to stop doing whatever it is you do at 4am everyday, that slows everything down? If you could make it 5am that would be appreciated. Thanks everso :D
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Well, er, it's *that* 4am thing that gave the hamster a heart attack this afternoon :lol:

Thankyou for all your kind words ladies and gents :)
As for the other mods and admins, I was the only around. Yv said hello on msn but all the other buggers were in the pub.

I had a bit of a lie-in this morning, but was woken with a phone call from Tim. (Edit : Tim is the chap who owns the hosting company ;)) I then had the kids to look after, who wanted their friends to come round and play so was sat here trying to figure out why the site had fallen over....while not wanting to delve too deeply and step on the toes of any work the host was doing......while having 4 noisy kids running round me.

With a headache :lol:

Oh and a few games of bejweled blitz :D

Oh and fletch on irc constantly saying my name making my irc software go "bong!" hehe


Just kidding. Hardly a bad life is it :p
 
AliB said:
It was funny today EdinbughGary and I texting each other at work to see if it was working yet. For one horrible moment I thought IT at work had discovered my cunning plan for work avoidance and turned you off!

Well done chaps!
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I am IT - I went to check the proxy hadn't been 'configured' by my manager :D
 
Marcel said:
Well, er, it's *that* 4am thing that gave the hamster a heart attack this afternoon :lol:

Thankyou for all your kind words ladies and gents :)
As for the other mods and admins, I was the only around. Yv said hello on msn but all the other buggers were in the pub.

I had a bit of a lie-in this morning, but was woken with a phone call from Tim. (Edit : Tim is the chap who owns the hosting company ;)) I then had the kids to look after, who wanted their friends to come round and play so was sat here trying to figure out why the site had fallen over....while not wanting to delve too deeply and step on the toes of any work the host was doing......while having 4 noisy kids running round me.

With a headache :lol:

Oh and a few games of bejweled blitz :D

Oh and fletch on irc constantly saying my name making my irc software go "bong!" hehe


Just kidding. Hardly a bad life is it :p
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:lol:just wanted to keep you up to date :D
 
Glad that TP is back up and running and I know we all appreciate the work that goes into running a site like this and the aggro that it causes sometimes.

Just to let you "back office" guys know that it's really appreciated.

I was suffering TP withdrawl symptoms this afternoon and had to actually do half an hours work in one stint without logging in to TP :bonk:

Keep up the good work chaps :clap:
 
<<<thanks marcel:thumbs: btw, some of the icons are missing still?
 
no need to apologise here!
 
Marcel said:
snip

Thanks for understanding, and once again, sorry for the unplanned interruptions. I believe some of you may have been required to do some work during the interlude> For that we apologise unreservedly and will endeavour to make sure you never have to do some work again :D

Regards
Click to expand...

:shake::shake: I'll never quite be the same!

It was amusing seeing everyone in irc yesterday and the quick departures once the message that TP was back up :thumbs:
 
It was odd having to do some work but its all back to normal now!! Thanks for making my day better again :)
 
Thanks Marcel and to all those who worked hard to get this place back up and running (although it sounds like it was mainly Marcel! :lol:).

Whatever you guys did it worked. It's super slick now!
 
Glad you found a shilling for the meter, the interweb wouldn't have quite the same without old TP!

On a serious note well done for all the hassle involved mate.
 
it is disgusting that this happened, i was shaking with the lack of access.

i think you should refund our subscription for the whole year with ten per cent added as compensation.


so i will wait for my B/T with bated breath and i might hold it too until i recieve it as a protest at the lack of forums yesterday.
 
del69 said:
Lost connection two mins ago..........just a heads up.......
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me too, server error reported but it was back almost immediately
 
*snigger* :p

To be honest, it was the host that solved the problem really, not me :)
The deep down dark depths backend operating system stuff is the host. I'm more the routine maintenance and all the vb / site software monkey. :p

Thanks again for the kind words. Membership refunds are being processed as of this morning. Please leave all applications next to my desk where my cat will overlook them and give them due attention. :D
 
Marcel said:
*snigger* :p

. :p

Thanks again for the kind words. Membership refunds are being processed as of this morning. Please leave all applications next to my desk where my cat will overlook them and give them due attention. :D
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lol

thanks, waiting with anticipation, ohh i dont accept deposits of hair balls!
 
Marcel said:
*snigger* :p

To be honest, it was the host that solved the problem really, not me :)
The deep down dark depths backend operating system stuff is the host. I'm more the routine maintenance and all the vb / site software monkey. :p

Thanks again for the kind words. Membership refunds are being processed as of this morning. Please leave all applications next to my desk where my cat will overlook them and give them due attention. :D
Click to expand...

what is your cats email so i can forward my application?:D
 
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