Nikon Guarantees

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I bought a D300 last November from Dixons at Heathrow airport.

I recently received a spate of letters from HomeServe informing me that my gaurantee is up and if I want my camera to contue being covered I need to renew it. For some reason, I had it in my mind that Nikon's guarantee was for two years, not one? Can anyone confirm this one way or the other?

PS. Wasn't enterely sure which forum section to post this in so hope its okay here. :thinking:
 
Did you register the camera with Nikon, in order to receive the second years warranty...If not then sadly you will only yet the one year cover.
 
Nikon warranty is 1 year, the second year warranty is with Homeserve. I bought my D300 is December 2007 and I'm still waiting for Homeserve to send me the certificate for the 2nd year warranty.
 
Paddysnapper said:
Did you register the camera with Nikon, in order to receive the second years warranty...If not then sadly you will only yet the one year cover.
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If Homeserve have been in touch then the camera must be registered with Nikon, otherwise they wouldn't know that the 1st year warranty was nearly up......
 
I had the same last month, took a call to Nikon followed by a call to Homeserve to sort it out. However, as long as you registered the unit either online, or using the card in the box by post, within 30 days of purchase, they will sort it out. I called Nikon first, that got things rolling, but still took a while before the info got through and registered on Homeserves systems. By Which tim, I had received another letter from them, so I called them too just to confirm it was being sorted and it was. A week later I received the confirmation that my warranty had been extended for a further year.
 
As far as i'm aware it's 2 years with Nikon as long as you register as you might buy your camera elsewhere which is not covered by homserve as homeserve is dixons thing.

You buy a nikon register it online with nikon you get 2 years cover end off. Check with Nikon to confirm
 
Nadeem said:
As far as i'm aware it's 2 years with Nikon as long as you register as you might buy your camera elsewhere which is not covered by homserve as homeserve is dixons thing.

You buy a nikon register it online with nikon you get 2 years cover end off. Check with Nikon to confirm
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Nope....year 2 is with Homeserve, not Nikon.
 
Nadeem said:
As far as i'm aware it's 2 years with Nikon as long as you register as you might buy your camera elsewhere which is not covered by homserve as homeserve is dixons thing.

You buy a nikon register it online with nikon you get 2 years cover end off. Check with Nikon to confirm
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I'm 99% sure that I did register it. I've got a number in my mobile for Nikon that reads: 08702415904. Is this the right number to call them on?
 
Homeserve operate the 2nd year on behalf on Nikon, but call Nikon first, because unless they have forwarded the info to Homeserve, Homeserve wont be able to do anything.

Look on Nikons website for customer services number, [not warranty number, that will redirect straight to homeserve] and call them. They can confirm you registered within the time limit too. You pressumably did register it as you have received the letter, but fairly sure it had to be within 30 days.

I THINK I used this one >> 0330 123 0932
 
You could also try 020 8481 6815 (Nikon UK direct number), as I said before, if Homeserve have been in touch then you must have registered it, otherwise how would they know you even had a D300?
 
Good point FITP.

Has anyone actually had to use the homeserve part of the warranty???

Is it Nikon that actually do the repair, or is it homeserve?
 
Nikon Press Release

2 Year Warranty on Nikon Cameras

16/07/07
Nikon UK will offer a two year warranty as standard on all camera bodies from 1st September 2007. The new warranty applies to all Coolpix and DSLR cameras purchased on or after 1st July 2007. Nikon customers are required to register their product to take advantage of the two year warranty. “The introduction of the two year warranty from September 1st demonstrates Nikon’s commitment to all our customers. We are confident that this will be a distinct benefit to all users and reinforces the confidence we have in the quality and durability of our products.” commented Mark Evans, Service Manager - Imaging, Nikon UK.

Nikon UK is delighted to announce the introduction of a two year warranty as standard on all camera bodies. The warranty includes the whole range of cameras from COOLPIX through to DSLRs and will commence from 1st September 2007. This extended warranty is available to all Nikon customers whether they are novice or professional users.

To take advantage of the two year warranty customers are required to register their product. This extended warranty will also be available to customers who purchased a camera on or after 1st July 2007 when they register their product and if they have already registered Nikon will contact them directly to ensure they receive the extended warranty.

Mark Evans, Service Manager - Imaging, Nikon UK said, “The introduction of the two year warranty from September 1st demonstrates Nikon’s commitment to all our customers. We are confident that this will be a distinct benefit to all users and reinforces the confidence we have in the quality and durability of our products.”

To register your product online please visit http://www.nikon.co.uk/register or complete the in box warranty slip.

- All lenses and accessories will continue to have the advantage of a one year warranty.
- In addition customers will have the opportunity to purchase an additional year which will allow them to receive a three year warranty. This three year warranty will have the added benefit of covering the customer for accidental damage and theft for the whole three years of the warranty.
- The extended two and three year warranties are managed on behalf of Nikon by Homeserve.
 
Thought under UK law you have right to claim for faulty item (over certain cost) for up to seven years regardless of registering with company, ie nikon in this case.
 
Rockshifter said:
Thought under UK law you have right to claim for faulty item (over certain cost) for up to seven years regardless of registering with company, ie nikon in this case.
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You've got the right to raise a claim against them in court, not to a 6/7 year warranty.....
 
Thank you for contacting Nikon Support regarding the status of your extended warranty.

In order to qualify for the Extended Warranty Promotion, please ensure that the following is adhered to:

1. The camera must be registered online at Nikon.co.uk within 30 days of purchase.
2. The "Special Offers" options needs to be selected in your Nikon Account Subscriptions. (This option is selected on your account)

Or alternatively please complete the Extended Warranty Application Form supplied with the camera and send it to the specified address within 30 days of purchase
 
Right. I've just made two phone calls. The first was to Nikon UK. They confirmed that I did register the camera within the 30 day period online and it is gauranteed for two years, not one. They asked me to call HomeServe to explain this.

I called HomeServe (waited 10 minutes to speak to someone) Initially, she tried to tell me that the camera hadn't been registered in time. I informed her that it had. She said the postal registration to Homeserve hadn't arrived until January '09. I told her that it had been registered online with Nikon as soon as I'd taken delivery of it and that Nikon had just confirmed this. There was a pause at the other end of the phone and she said, "Oh, okay. I'll make a note of that and you're covered until November 1010."

This just seems like yet another extended warranty scam to relieve me of £77.88 for a gaurantee that I already had.

Anyway, all sorted now. Thanks for all your input, everyone.
 
SussexBlue said:
Thank you for contacting Nikon Support regarding the status of your extended warranty.

In order to qualify for the Extended Warranty Promotion, please ensure that the following is adhered to:

1. The camera must be registered online at Nikon.co.uk within 30 days of purchase.
2. The "Special Offers" options needs to be selected in your Nikon Account Subscriptions. (This option is selected on your account)

Or alternatively please complete the Extended Warranty Application Form supplied with the camera and send it to the specified address within 30 days of purchase
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Which is an interesting point. I posted by warranty card on the 20.10.09 (the day after I purchased the D300) but have heard nothing. So is it registered? Is the card lost? I'm now left thinking I should have sent the darn thing by registered mail!

I've emailed support to ask for their confirmation that I will be covered regardless of whether they receive the registration card or not. After all I've fulfilled my obligations?

Barney
 
Registered my guarantee last June and took third year extension. Received documents from Homeserve some time later.

Just had a telephone call from Nikon, just checking I've received documents. Impressed.

I mentioned the comments expressed on here. Message was if anyone has registered but received no documents, call Nikon first.

Ken
 
Rockshifter said:
Thought under UK law you have right to claim for faulty item (over certain cost) for up to seven years regardless of registering with company, ie nikon in this case.
Click to expand...

Warrantees are not worth the paper they are written on All sales in UK are covered by the sale of goods act and must be fit for purpose. The time will depends on how much you pay for something i.e. if you pay say £100 for some thing you can not expect it to last as long at £1000 for the same item.
So if you had the two items prices as above and both packed up 20mths after buying you will have more chance of getting it fixed if you paid £1000 then if you only paid £100. It comes under fit for purpose, under the act.
Did it last a reasonable amount of time for its purchase price.
 
I have to disagree with the statement that "warranties are not worth the paper they are written on".

I have claimed under warranties where I believe I would have had extreme difficulty under Sale of Goods Act.

Equally, I have successfully claimed under Sale of Goods Act when an item was out of warranty, and that was under the old Act, some 30+ years ago.

I still see a place for warranties, but it does need to be pointed out that the three year extended warranty also includes accidental damage without the application of an excess. That was one of my reasons for taking it.

Horses for courses in my view.

Ken
 
Nikon Ken said:
I still see a place for warranties, but it does need to be pointed out that the three year extended warranty also includes accidental damage without the application of an excess. That was one of my reasons for taking it.

Horses for courses in my view.

Ken
Click to expand...
I think by the last paragraph you are now talking insurance and not warranties
 
Chaz Photos said:
Warrantees are not worth the paper they are written on All sales in UK are covered by the sale of goods act and must be fit for purpose. The time will depends on how much you pay for something i.e. if you pay say £100 for some thing you can not expect it to last as long at £1000 for the same item.
So if you had the two items prices as above and both packed up 20mths after buying you will have more chance of getting it fixed if you paid £1000 then if you only paid £100. It comes under fit for purpose, under the act.
Did it last a reasonable amount of time for its purchase price.
Click to expand...

:thinking: but why on earth would you bother going to the hassle of arguing the sale of goods act with the retailer [many of whom have little understanding of it], when you have a free warranty direct from the manufacturer? Surely in the real world the SOG only comes into play as an avenue of repair once your manufacturers warranty has expired, or in the event of an argument with the manufacturer during the warranty period?
 
Yes, that was the point.

Having said that a lot of warranties are insurance based. My business was insurance for 37+ years and the first insurance based car warranties were issued by my company back in the 1970's.

The benefit of a warranty over Sale of Goods Act, in my opinion, will boil down to the balance of proof needed.

The key question is that you have the protection of the law but the company also offer a warranty, so why worry. If you are buying an extented warranty, the issue is at what price. That is down to the individual to decide.

As I said horses for courses. I would rather have the warranty for an expensive camera than have to depend on fighting my case under the Sale of Goods Act. That's my view, despite my legal and claims knowledge.

Ken
 
Sorry, Yv. Just seen your post - took too long typing my response.

I couldn't agree more.

Ken
 
Yes, fully aware. As I said I have claimed under Sale of Goods Act and also involved with products Liability Insurance (not quite the same but some correalations).

I have also posted here to help others who have experienced problems and have provided links to the Sale of Goods Act.

You may find this relevant from Which web-site:

What you need to do to prove your claim
If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something that was the result of normal wear and tear.

Six months...and counting
If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were fit for purpose – or 'as described' – when it sold them. It is also responsible for proving that the problem was caused by you (for example, because you had an accident with the item that damaged it). Beyond six months, it's up to you to prove that the problem was the retailer's.

So you may need to prove that the fault was not down to wear and tear or damage you caused, and that the product (or a component) should have lasted longer than it did. To do this you may need an expert's report, for example from an engineer or mechanic.

I would still prefer the benefit of a warranty.
 
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