Nikon Repair Time?

Having used the Kingston head office repair centre a lot this year: It depends.

If they have the parts and aren't busy, it's about a week.
If they have the parts and are busy, it's around 2 weeks.
If they have to order something from Europe add another week, or two if it has to come from Japan.

That's pretty much what I've seen this year as a non NPS customer. These are all ball park but should give a general indication.
 
Took them almost 2 months to fix something on my D300s earlier this year, so be prepared for a wait if it's something unusual parts wise...
 
If you're wait is that long it would suggest a part is coming from Europe or Japan. If you want to know just call them, the lady who answered the phone at service was always very helpful in updating me.
 
{Gloom} It's a fault with the A/F which often 'freezes' and cannot re-focus ... don't know what that involves!

Are you on the latest firmware version ?, in fact anything other than the original firmware version ?

There was a widespread fault with the initial firmware which caused AF to freeze, and the led by the card door to stay on, and it required at least a power-down or battery removal to free it up again. Had the problem with mine & it has been fine since.

http://nikonrumors.com/2012/05/29/n...1-01-for-d4-and-d800-fixes-lockup-issue.aspx/

Of course if you are on a later firmware then apologies and I hope you get it back soon.

The good news is no major events on at the moment with onsite NPS support - so the team should be up to full quota (with the exception of vacations)
 
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