Outlook - can receive but not send email.

magpieant

magpieant

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Hi folks.

Having problems sending email when I am on another wireless network other than my own Virgin one.

I can receive my mail, but cannot send it when on my dad's aol wireless network - this problem is cured as soon as i go home and connect to my Virgin one. I believe it is connected to some spam filter - but don't know how to correct it.

Error message is:-


Task 'pop.ntlworld.com - Sending' reported error (0x800CCC67) : ' The server responded: 421 aamtaout04-winn.ispmail.ntl.com connection refused from [92.1.172.48]'

Any offers of help, gratefully appreciated.

Cheers

Anth.
 
You will more than likely find that you cannot send email when you are connected to another ISP's network - its a security feature
 
-RV- said:
You will more than likely find that you cannot send email when you are connected to another ISP's network - its a security feature
Click to expand...

This. But it's nothing to do with security. It's a pain in the butt feature where some ISPs don't allow other ISP email servers to be accessed.

I subscribe to authsmtp to get around hotel port 25 problems and it would also help in your case.
 
In simple terms, ISP's lock down their smtp servers to IP adrresses that they own. The reason for this is to prevent them being used for sending millions of spam messages. If that happens, the ISP's email "reputation" goes down and they start to get "blacklisted" by other ISP's and corporates. My own ISP has an incident last month where someones account got hacked and a nice Russian chap sent 2.9M emails (yes - that's 2.9 million) before the ISP caught on. End result, I could not email my work address from my home account because my ISP got blacklisted.

As John says above, a service like authsmtp is your best bet but it will cost you a bit over £1 per month.

HTH
 
neil_g said:
In the outbound smtp settings tick the "server requires authentication" option and enter the same user and pass for your inbound email
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Sorry to disagree but that does not always work.
 
LemmingLover said:
Sorry to disagree but that does not always work.
Click to expand...

It ought to be enough for any sensible ISP - authentication should eliminate spammers unless either the account or the user's computer has been hijacked - but you're right, it won't always work.

Seems that ex-NTL customers (@ntlworld.com addresses) are prevented from using SMTP relay from non-Virgin networks purely on their IP address. Judging by the OP's choice of server, it looks like this is what's happening in this case.

From the same technical note, it appears that some versions of Outlook may have problems using SMTP authentication with their servers anyhow.

However, there may be a solution, which may involve changing your email address to a virginmedia.net one, or alternatively opening a Google mail account and using their servers, but using your NTL address.

or use their webmail service when you're not at home.

disclaimer: I am not a Virgin or NTL customer.
 
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Will give the above a go later on - cheers.

Not already done that - so we shall see.

Nowt major as I can use webmail when needed - just trying to avoid a ball ache !

Anth
 
NTL had a some slightly odd policies in the past. I remember about five years back they tried to ban home users from using Virtual Private Networks and suggested that anyone using a VPN was obviously a business user and should upgrade their account accordingly.

They backed down after a few weeks of complaints.
 
the other issue with Virgin is regional - they took over NTL who took over telewest, cable and wireless etc... well swathes of servers and policies did and didn't get updated to the NTl, then virgin regime 100%. this makes getting the right answer really awkward
 
Try changing the port from 25 to 2500 - it's worked for me in the past in a similar situation.
 
Have you tried just changing your smtp server when connected to the other network?
 
Carol said:
Have you tried just changing your smtp server when connected to the other network?
Click to expand...

right answer - even better - set up another e-mail account for the other network, and send using that one
 
Richard King said:
right answer - even better - set up another e-mail account for the other network, and send using that one
Click to expand...

That's fine if it's always the same network.

One other slightly pot-luck way round it I've used on occasion in the past would be to set up your own SMTP server on your own machine (one you're sending from) configure your mail client to use that and send mail out directly to its destination.

Most recent versions of Mac OS X come with postfix installed in /usr/libexec/postfix which is my preferred SMTP server. Take your pick of something else with Windows.

The pot-luck element comes in depending on whether your host network:

a) allows you to send out directly on port 25 (rather than only via their own SMTP servers)

b) whether the network range you're in is likely to be black- or grey-listed.

Or do it properly and set up your own 'home' mail server with SSL authentication and then relay on via your home ISP. Most networks don't block port 465. This is essentially what I do.
 
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Simple answer buy a domain and host it for email. The host then provides the SMTP. This will work no matter who the ISP is and will keep working as long as you keep the domain and the hosting active.

so both your smtp and pop3 would become something like mail.magpieant.co.uk
 
Update.

By getting myself a gmail account, I can now send email using their smtp settings.

However, the sent email shows my gmail address as the reply address - which I don't want it to.

Does anyone know how I can change this ?

Cheers

Anth
 
Update to the update ...

Now fully sorted. For anyone with a similar problem, this is what I did ...

Kept my incoming POP3 settings as they were.

Created a gmail account.

In outlook, changed my outgoing smtp to smtp.gmail.com with the details I created with my new gmail account. Also changed the port to 465 and SSL on.

In gmail settings, changed default account to my ntlworld.com email account - which also is the address for people to reply to.

Now works like a dream !

Thanks to all you tecchy people for your help !

Anth
 
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