photobox ftp and the mad support

KIPAX

KIPAX

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KIPAX Lancashire UK
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I uploaded 60 files to my photobox space.. I used FTP for ease

After an hr of waiting they still hadnt appeared. So I sent support a question..

Support answered 2 days later saying it takes some time. I replied to them (next day) three days? ftp takes three days to appear?

They just replied now saying if not appeared by tommorow get back in touch... oh dear!



Are they taking the complete michael out of me or what.. 4 days for ftp.. I could have taken them in a taxi faster :(


Anyone else used ftp with photobox?
 
Yeah I do ... takes a while, usually an hour or so though :shrug: ..You are sending Jpegs not tiffs ... they don't like tiffs it appears and It took me a few days of complaining before they told me they would never appear..:bang:

I used to love them, nowadays I despise them ... six month of promises and they still haven't sorted the postcard software .. crazy way to run a business.
 
I've dropped them for Loxley Colour! Not at all happy with Photobox!

Carl.
 
Forbiddenbiker said:
This is going to be a big thread ...again..

Just a thought, but if anyone's got the inclination to send Photobox a link to the dozens of threads we've had moaning about them..

Don't forget to attach a bill for marketing and effort..

:D
Click to expand...


If they had anything about them they'd be acting on customer feedback, I've given them plenty recently !!

Simon
 
Have a look in THIS thread, someone called photoboxben has posted, I think he would be someone it may be worth getting in touch with :shrug:
 
Well I have to admit I am happy with Photobox. Placed an order today for 121 prints, and they are on their way to me now.

Placed many orders with them, from keyrings to canvas prints - and only had one problem with a photobook which was replaced and reprinted - without question. Tremendous service.
 
I switched to DSCL for "standard" prints a few months back after too many problems with pb and iffy colours, bent corners from poor packing, etc. They were pretty swift and the service when things went wrong was good but it just happened once too often for my liking.

So far DSCL have been excellent and the print quality has been consistently good.
 
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