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  1. Andrew Smith

    Andrew Smith

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    Andrew
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    Indeed Gramps but you made a general sweeping statement that is untrue. Some of us run our sales teams correctly- maybe Jessops and others could learn from us?
     
  2. gramps

    gramps

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    No my statement was based on 50 years of experience at the receiving end and is accurate ... is your company the rare exception?
    I have no idea but the speed with which you take offence and become defensive about your service makes me wonder how you deal with your customers.
     
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  3. Andrew Smith

    Andrew Smith

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    The company I work for is therefore the rare exception. As is Grays Of Westminster.
     
  4. Eloise

    Eloise

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    Eloise
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    I would accept that it’s often the case now - stores are (often) staffed by minimum wage employees who have pleanty of selling skills but not enough knowledge about what they are selling... but 10-15 years ago companies like Jessops were more often staffed by people who first and foremost were camera enthusiasts (or whatever relevelant enthusiast for the type of store). My experiences would lead me to conclude LCE is still like that but Jessops I tend to know more than the staff.
     
  5. ecoleman

    ecoleman

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    Elliott
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    Whilst some sales teams are trained and run correctly this is not usually the case for high street shops.
    High street stores employ young inexperienced staff at minimum wage and due to high staff turnover, generally do not provide adequate training. It’s too expensive.

    I used to be a manage at a well know computer retailer. Somebodies knowledge of computers was never even questioned at an interview. Some training was provided by manufacturers but it was scares and time limited. Kids on minimum wage aren’t really interested anyway. There are some exceptions but they are few and far between.
     
  6. Andrew Smith

    Andrew Smith

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    It costs a lot of money to train your staff. It costs a fortune in lost sales if you don’t.
     
  7. ecoleman

    ecoleman

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    Elliott
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    Yes
    Tell that to the retail bosses.
     
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  8. Phil V

    Phil V

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    Yes.
    Retail is a much more complex landscape than a simple sales missive can describe...

    Who’s massive? Amazon! How’s their sales staff training? Non existent!

    Who else? Apple! How’s their sales staff training? Amazing!

    In the 21st century marketing is so much more than hiring well trained sales staff, branding is huge, sales messages are complex and are so much more than knowing your product. And so much product is bought by people who have no desire to experience ‘sales’ (just like the OP)
     
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  9. Andrew Smith

    Andrew Smith

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    I will tell it to the boss of any organisation. I will scream it at them and paint it in letters 6ft high on their office wall. Because it’s the truth.
     
  10. Phil V

    Phil V

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    Amazon seem to be doing ok ;)

    Having no imagination whatsoever enables you to know some simple truths that are a million miles from the truth.
     
    Last edited: Apr 8, 2018
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  11. Eloise

    Eloise

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    Agree with you (in Amazon’s case) ... but when you can’t compete with Amazon on price, you need to compete on something else...
     
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  12. Adam Priseman

    Adam Priseman

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    Was in Derby on Saturday and went into the Jessops there, total opposite of the Birmingham branch, well stocked, no flat batteries and staff that seemed enthusiastic, 3 members of staff stood at the counter taking about what would make the perfect camera, really refreshing.
     
  13. Kell

    Kell

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    Kell
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    I had toyed with the idea of going for a grey import when I buy my next camera, but I think I'm going to go to John Lewis.

    I know what I want, but buying through JL makes it easier to ask for vouchers towards the purchase from friends and family as presents.

    I think like others have said, having advice and knowledgeable staff onhand should actually be a given if a store has a physical presence. But the problem with going into expert 'specialist' stores is that you're sometimes made to feel inadequate if they're experts first and sales people second.

    Anyone remember 'Not the nine o'clock news'?


    View: https://www.youtube.com/watch?v=DvswW6M7bMo
     
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  14. Bristolian

    Bristolian

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    The bold above is mine. Actually all of JLs direct employees are partners. Manufacturers agents and agency staff are not JL employees - they just happen to work in-store.
     
  15. Nod

    Nod Kronus

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    Nod (NOT Ethel!!!)
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    Yes but my point was (and still is) that a lot of the people who work in the stores are not direct JL partners/employees.
     

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