I'd be far from happy if it came back looking like the image above - if you're going to be using them regularly, can't you adjust your monitor to suit the sRGB prints you got back from them and just use that in future? I don't bother with their profile either and they come back on the money, and I don't have a calibrated screen - probably just lucky, but what I see is what I get.
Did you get the calibration print from them?
hi derek, i have used them alot, and have only really just noticed because of the amount of red, other colour do change slighly like pinks, purples ever so slightly,
i have just sent 3 more pics of adjusted different ways, and am also getting them printed them same but with there colour correction done to,
i just had six done with 6 being just srgb, and the other 6 there profiles, as i said the srgb all look better even skin tones.
the test print i had done had no red so i thought it was great.
but if push comes to shove i will be using srgb and adjusting my monitor as you say.
what pess me off is on dscl site they state.
Editing your Files.
Edit your images in a standard working space such as Adobe SRGB not a printer profile.
Working spaces are designed for editing images, printer spaces are not. From this point you have a file that can be sent to any printer. If you are sending your files to our lab please convert files to our profiles in Photoshop by selecting Image/Mode/convert to profile and then select our profile which will be in the list. For users of Photoshop CS2/3/4 choose Edit/convert to Profile.
so i contacted them and they said convert it first then work on it, which contradicts what they state as you wont be working in an srgb space but a printer profile which should not be done.