Problems with Jessops and Canon Powershot A720is

Boynielaad

Boynielaad

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A friend of ours is having problems with the above.

Their previous Canon (Powershot A70) works fine on their Dell PC which won't recognise their new one.

They took it back to Jessops (purchased there in Aug 08 with extended warranty) where the staff plugged it into 3 different computers. Only the third one recognised the camera so the staff said there was nothing they could do as at least one computer had recognised the camera.

They are obviously not very happy with this and have not pressed their case very hard.

My view is that Jessops need to resolve this and are shirking their responsibility.

I don't know if the computer has ever recognised the new camera (e-mail sent requesting clarification).

Does anyone else have any ideas please?

(This is where I'm hoping Foodpoison steams in with some good advice!)

Thanks
 
have you downloaded the latest drivers?

have you tried a different lead?

bit stuck other than that, maybe a card reader which will be quicker to dl the files anyway?
 
Their old camera still downloads (presumably using the same cable).

They downloaded the software which came with the new camera.

They called Canon who confirmed that the software was properly loaded so confirmed the problem was with the PC or the camera.

Fair point re the card reader but I'd expect the camera to be able to link to a PC at the very least.
 
have they tried another usb port? might be a slightly dodgy one:shrug:

you mentioned they downloaded the software which came witht he new camera, sorry if this is what you meant, but have they looked on canons website to see if there is a later version?

if that fails, i would be back at jessops and complaining. working on one out of 3 isnt really much good is it? there is a problem somewhere, and they cant say it isnt the camera with an intermittent fault. id say you got a fairly good argument there
 
a couple more questions,

how old is the PC, does it support USB 1.1 and USB 2 do they get any errors ? some USB ports fail to deliver the correct voltage, too low to drive the to the connected device. If the PC is a couple of years old it may well be the PC not supporting USB2, have you tried an external USB hub (one thats powered independantly of the PC)
 
Have to agree this sounds like more of a PC issue to me - If their machine is a bit older it could well have compatability issues.
 
Yes, I would try a card reader and different USB ports. What else is connected to the remaining USB ports?

To be honest I think Jessops are being correct. I obviously can't tell if they were very helpful and polite but they did try it on 3 different computers and 1 of them worked. This leads back to the driver question.

A shop is not responsible to ensure compatibility. Did your friend ask about it at all before purchase?
 
id have to disagree baked beans, one out of 3 isnt really much good at all. id say that more suggests there is a problem with the cam or lead that came with cam than a pc problem.

basically, from what has been done, it works on 25% of computers tried on, not exactly good odds really
 
Here I am to save the day!

Basically the computers in most Jessops shops are severely old and compatibility issues are common.

If it works on one computer then it's likely it should work on all computers and therefore likely that there is an issue with yours in particular.

Unfortunately Jessops really can't do anything because it is likely to be your computer that's the issue. I'd call Dell.
Or I'd buy a £4 card reader.

Something like this or this.
Jessops do their own card reader, see if they'll reduce it in price due to your troubles.

Hope this helps :thumbs:
 
I would have to say well done to the people at jessops for trying the camera out on three different computers.This would have taken quite a bit of the assistant's time if he/she had to install the install CD into every computer to conduct a fair test. This sounds to me as if they were being more than helpful.
It does sound like a compatibility issue, like the various suggestions made earlier,it sounds like it is more than likely a computer issue rather than the camera.
Again, as suggested before,buy a card reader! Problem solved.
 
Unfortunately, this is going to be a difficult one - the Sale of Goods and services act says that where a fault appears within 6 months of purchase, it is deemed to have existed at the time of purchase, unless the SELLER can prove that it did not (which they aren't going to be able to do). Therefore within 6 months of purchase, it would be pretty easy to get a refund.

After 6 months has passed (as in this case), it is now the responsibility of the BUYER to demonstrate there is a fault (which again is difficult).

The moral being : raise an issue with the seller IMMEDIATLEY you become aware of it - and definitely within 6 months of purchase - don't leave it !

I think a card reader is the best (cheapest) solution !
 
fletch5 said:
id have to disagree baked beans, one out of 3 isnt really much good at all. id say that more suggests there is a problem with the cam or lead that came with cam than a pc problem.

basically, from what has been done, it works on 25% of computers tried on, not exactly good odds really
Click to expand...

Yeah, looking at it from that angle is quite different. I agree that is a poor rating in terms of success. I would rather think though that the problem sit with the older computer rather than a brand new camera? But you never know! Let's see what the OP's friend is saying later on.

But again, if Jessops had 2 computers without the correct drivers and 1 (lets say newer one) with the correct drivers installed, it's no surprise it does work.

Something I am a bit confused: Why is the camera not just seen as USB mass storage drive like most and what does it really need a driver for?
 
bakedbeans said:
Yeah, looking at it from that angle is quite different. I agree that is a poor rating in terms of success. I would rather think though that the problem sit with the older computer rather than a brand new camera? But you never know! Let's see what the OP's friend is saying later on.

But again, if Jessops had 2 computers without the correct drivers and 1 (lets say newer one) with the correct drivers installed, it's no surprise it does work.

Something I am a bit confused: Why is the camera not just seen as USB mass storage drive like most and what does it really need a driver for?
Click to expand...

My thoughts exactly, hence the curiosity about it being compatibility errors.
 
Just a thought! The camera runs on AA batts, and if they are not fully charged (if rechargeables) or not to full capacity if standard alkalines, then the camera will not transfer the files. Might be worth a quick check before heading back to jessops.

I still recommend a card reader, and this will also save the life in the AA's
 
i didnt realise they had had the camera since aug 08(must read properly). fairplay to jessops then, i can see where they are coming from since it hasnt been a problem up till now.

Is this the first time they have plugged it into a computer?
 
fletch5 said:
i didnt realise they had had the camera since aug 08(must read properly). fairplay to jessops then, i can see where they are coming from since it hasnt been a problem up till now.

Is this the first time they have plugged it into a computer?
Click to expand...

Totally didn't see that neither!
 
fletch5 said:
Is this the first time they have plugged it into a computer?
Click to expand...

You'd hope not wouldn't you. I have asked the question though.

Interesting that this seems to be heading the way of computer issue rather than the camera.

How would a card reader solve the issue? Not being funny or anything, would the computer recognise the card reader OK if it won't recognise the camera?

Foodpoision - I knew I could rely on you!

Thanks again everyone.
 
Yes ,it would recognise the card placed in the reader.I prefer to do that over hooking the camera up.In fact, I have never hooked a DSLR up,always take the card out and use a reader.
 
Boynielaad said:
You'd hope not wouldn't you. I have asked the question though.

Interesting that this seems to be heading the way of computer issue rather than the camera.

How would a card reader solve the issue? Not being funny or anything, would the computer recognise the card reader OK if it won't recognise the camera?

Foodpoision - I knew I could rely on you!

Thanks again everyone.
Click to expand...

It's kind of like plugging in a USB memory stick. A usb memory stick is basically an SD card inside a case with a usb attachment. All you're doing with a memory card reader is having the ability to take it out.

When you're plugging the camera in, it's trying to recognise it as something and basically just causing complications.

:thumbs:

fracster said:
Yes ,it would recognise the card placed in the reader.I prefer to do that over hooking the camera up.In fact, I have never hooked a DSLR up,always take the card out and use a reader.
Click to expand...

:plusone:

The only time I did hook my DSLR to the computer is before I had a card reader.
 
I've always thought the (plug DSLR or card in) choice was between potentially corrupting the contacts on the USB lead or the contacts on the card slot (on the DSLR).

Still unsure as to which is the least likely to cause damage. I guess I always thought the lead plug would be cheaper to repair than the card slot.

ps - still awaiting a reposnse from our friends.
 
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