If people are going to make statements, perhaps give some reasoning behind it.
“The only company I've ever had real problems with is UPS.” And what problem was that- I’ve never had a problem with them and just last week they delivered a high value product to my son at Uni with no issues and a day earlier than expected.
OK, UPS have informed me that my delivery is going to be on a certain day, then informed me that they were going to change the day at 8.00pm THAT DAY, meaning I had waited in all day, and that I had to make sure someone was home for a second day. They have failed to turn up to collect parcels (not arranged by me, as I wouldn't use them) on the arranged day, so again, another day waiting. Again, I wasn't informed of this until late, I think it was around 5.30.
They have an app (no other courier company requires people to download and use an app) Why do I need an app, when every other courier manages to keep me informed by text. I've tried their app, turned on notifications and still not received any, and even got the driver to check I'd done what I needed to.
Their customer service, on the few occasions I've been in touch with them, has been arrogant, unhelpful and they have not offered any kind of apology, which is all it takes. Like every person and company, mistakes are made, and an apology goes a long way. When I suggested this it was ignored. They used to be good, maybe still are in the States, but my experiences are certainly negative enough to make me spend time posting my views here and in other places, and few companies rile me this much.
Even bad weather seems to only strike UPS, as over the last few weeks I've had several deliveries come from parts of the north of the country (ie hit by snow and ice) by DPD, but I'm still waiting for last Fridays UPS delivery to arrive from London to Cornwall (ie not really hit by bad weather)
The actual drivers are all friendly and caring enough.
So, your son had a parcel delivered a day early - did they inform him they were coming a day early? The only time they notify me is to say they have delivered, or as mentioned above.
We can all be unlucky, but like I said, they are the only courier who has let me down, hence my post.