SOLVED!!! - Urgent - Windows 7, Canon 1D Mkiii and Lightroom 3 problem

philthejuggler

philthejuggler

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Phil
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Hi all,

I'm due to shoot an event tonight & I had tested that tethered shooting was all ok with my camera + Lightroom 3, but I tested it on my home PC (Windows XP).

I just double-checked it on my laptop last night (Windows 7) and I get a 'driver not installed' MTP USB Device failed.

I spent ages trying to mess around with it last night to no avail & thought I'd borrow a work laptop instead. To my horror it has the same problem (it is also Windows 7).

Can anyone help please?

Thanks

Phil
 
My laptop is windows 7, and although I use a 50D, I get no problems shooting tethered. Are you using eos utility then importing into lightroom, or does lightroom itself do the whole lot?
 
Lightroom does the lot. I'm going to try installing EOS utility now in case that helps with drivers etc, but it didn't help my laptop last night.

Phil
 
Ah right, can't really give advice then, I've only ever done it in eos utility. This page says it should work fine thought which I guess is encouraging.

When the camera is connected, in device manager is it showing up as an unknown device, or does it only get angry when you try shooting tethered?
 
Just installed EOS utility (not the latest though) and this made no difference. It gives an error - failed to install correctly as soon as you plug it in.
 
philthejuggler said:
Just installed EOS utility (not the latest though) and this made no difference. It gives an error - failed to install correctly as soon as you plug it in.
Click to expand...

If you're installing the version of eos utility that came with your 1DIII, that would be pre-windows 7 wouldn't it? Could it be that later versions add the drivers for windows 7 too? Grasping at straws I know, but might be worth a go.

Also, my laptop came pre-installed with a 64-bit version of windows 7, caused a nightmare with drivers at first, had to find new versions of almost everything, are you using 32 or 64 bit OS (sorry if I'm being patronising, it's hard to guess what you've already tried!)

Chris
 
Just had a look at canon's support page, the latest version I could see (2.8.1) has listed in it's features 'windows 7 support added'.....?
 
32 bit! Not patronising at all - just trying latest zoom browser. I tried the latest eos utility but no joy. It says that the 1D3 should be support with built-in Windows 7 drivers

Phil
 
Phil, I just plugged my 1D3 in and tethered shooting in LR3 on Win7 Home Premium x64 worked straight away. No prompt for drivers or anything.

All I can say is that I do have EOS Utility installed (latest version) and I am always sure to install that before attaching any of my cameras. When I attached the 1D3 just now I did get a prompt to use EOS Utility or windows to download images but I simply dismissed that prompt, fired up Lightroom, clicked on tethered shooting and after a couple of seconds the 1D3 was recognised and I was good to go. In short, it works.

Your problem might lie in having attached the camera before installing EOS Utility, but that is just a guess. The best suggestion I can make is to have the camera attached and go into Device Manager on your system and open up "Portable Devices". Hopefully you will see the 1D3 listed, or maybe there will be an unrecognised device listed somewhere. Uninstall the device and disconnect it. Then uninstall EOS Utility, reboot and reinstall EOS Utility again. Once you have EOS Utility installed try connecting the camera again. Dismiss the prompt to use EOS Utility, or anything else, and then fire up LR3 and see how you get on.

Best of luck. I'm out of ideas if that doesn't work.
 
tdodd said:
The best suggestion I can make is to have the camera attached and go into Device Manager on your system and open up "Portable Devices" Hopefully you will see the 1D3 listed, or maybe there will be an unrecognised device listed somewhere. Uninstall the device and disconnect it. Then uninstall EOS Utility, reboot and reinstall EOS Utility again.
Click to expand...

:agree: This was going to be my next suggestion too! Even if you did install then plug it in, give it a go first just incase the install got a bit confused somewhere!

Chris
 
Hmm - you can't uninstall and reinstall the latest EOS utility as the download is only an updater. I have put the latest zoom browser and eos utility on both computers and neither will work - aaaaagh!!

Phil
 
Can't you remove eos utility, then re-install it (the old version), then do the update, then connect the camera?
 
Not a lot to suggest really, only to say that my 50D works tethered with XP, Windows 7 32bit and 64bit. I haven't used/installed the EOS utility, just lightroom
 
I'm actually wondering whether the conflict is with another USB device that has left a footprint in the registry - namely a Nokia phone. Both computers have connected to Nokia devices in the past.

Phil
 
Try right clicking the setup program and choose troubleshoot compatibility, use the settings suggested and then save them to use when running the program.

Also uninstall the nokia software if your not using it, its so bloated and just plain horrible.
It shouldn't give USB conflict problems though.
 
I'm running out of time so I decided to go with the rather unsatisfactory solution of using a very old laptop with XP on - works fine!

I must get to the bottom of the Windows 7 issue though as I'll want to use it in the future.

Phil
 
Just my tuppence worth, but have you installed the latest updates from canon for the 1D3, not had a look but worth checking if there is anything about W7 support.
 
jim_j said:
Just my tuppence worth, but have you installed the latest updates from canon for the 1D3, not had a look but worth checking if there is anything about W7 support.
Click to expand...

Unfortunately not - it should be supported with built-in drivers. I didn't need to install any on either XP machine I've had it working on.

Phil
 
Try deleting the existing USB ports from the laptop(s) with the problems, and then re-booting. They get auto-detected on reboot.

I had problems connecting my camera to my XP box a few weeks ago. The PC would recognise that the camera had been connected, but EOS utility wouldn't talk to it.

A bit of surfing suggested that deleting the USB ports may help, and after trying everything else, this worked fine.


To disable and re-enable the USB controllers, follow these steps:

1. Click Start, and then click Run.

Note If you are running Windows Vista, click Start, and then use the Start Search box.
2. Type devmgmt.msc, and then click OK. Device Manager opens.
3. Expand Universal Serial Bus controllers.

Note You might have to scroll down the list to find this item.
4. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
5. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
6. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
7. Check the USB device to see whether it is working.

John
 
Nokia Communications Suite (not that I've ever used it) has definitely been singled out as the villain of the piece in troubleshooting EOS camera connections in the past.
 
Ok - thanks all for the advice. I want to use my cameras tethered again next week so I tried to solve this tonight and succeeded!

Problem? Firewall! Disable firewall, camera works immediately. It is Microsoft's own FrontLine thingy that was the problem.

Phil
 
Congrats on getting it fixed, but I don't understand the solution. I have not had to make any changes to my firewall settings. Everything just worked right out of the box. Do you really want to run your system with no firewall?
 
tdodd said:
Congrats on getting it fixed, but I don't understand the solution. I have not had to make any changes to my firewall settings. Everything just worked right out of the box. Do you really want to run your system with no firewall?
Click to expand...


Well I saw a thread where someone mentioned firewall as a possible culprit & it sounded really unlikely, but I disabled the combined virus / security thing on my work laptop and the camera was instantly recognised.

I couldn't care less about disabling it for the once-in-blue-moon when I use the laptop for shooting tethered - it won't be on the internet at that point so no real risk!


Phil
 
I've no idea what "FrontLine" is. Is that a Microsoft product? I just use the builtin Windows 7 firewall, combined with Microsoft Security Essentials ( I used to use ESET Nod32). By the sound of things you have some other security software installed which is not part of the Windows 7 OS.
 
tdodd said:
I've no idea what "FrontLine" is. Is that a Microsoft product? I just use the builtin Windows 7 firewall, combined with Microsoft Security Essentials ( I used to use ESET Nod32). By the sound of things you have some other security software installed which is not part of the Windows 7 OS.
Click to expand...


Yeah - it's Microsoft's business protection product - it's a company laptop. I think I'm going to have to use my 1DMKIII for the test shots though, as the 1DSMKII only lets me browse the catalogue, not shoot tethered.

Phil
 
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