I have two e-mails to show below, neither from 'inside' my Amazon account . . . 1) My product recall e-mail and 2) Duracell response to my enquiry . . .
1) My product recall e-mail :
| |
Hello,
An important message regarding your order 205-1083183-7893932
The French alert system for dangerous products (Rappel Conso) has published a recall notification about the below product that you have bought on Amazon.co.uk due to the following risk: ingestion.
Product:
Duracell Specialty 2032 Lithium Coin Battery 3V, pack of 4, with Baby Secure Technology and suitable for keyfobs, scales, wearables and medical devices (DL2032/CR2032)
Batches impacted:
-
Expiration dates impacted:
-
Please do not use the product. If you bought this item for someone else, share this email with them.
Please return the affected item(s) to Amazon for a full refund. Any charges you incur for this return will be refunded back to you.
To arrange the return please visit our Returns Support Centre by clicking the following link: https://www.amazon.co.uk/gp/orc/returns.
If you're unable to request a return using the Returns Support Centre, please return the item to us, using a recorded delivery method, to the address below, enclosing a note stating that the item is defective and your order number.
Amazon.co.uk
Customer Returns
Amazon Way
Dunfermline
Fife
KY11 8ST
You'll receive a confirmation e-mail once we've received your return and afterwards when a refund has been processed. Please allow your bank 5 to 7 business days to process the refund to your account after we've received your return.
We regret any inconvenience this may cause you but trust you will understand that the safety and satisfaction of our customers is our highest priority.
Sincerely,
Amazon.co.uk
www.amazon.co.uk
Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. |
|
|
|
|
2) Duracell response to my enquiry :
"Thank you for contacting Duracell Consumer Relations regarding your CR2032 batteries recall email from Amazon.
Back in early October 2023, Duracell decided to proceed to a voluntary recall of our Lithium Coin 2032 4ct pack in France only. This decision was taken after the French consumer protection authorities were able to open the package upon performing a mechanical test contained in an international norm. Duracell packaging is
fully compliant with the applicable European norm, based on the most comprehensive, complex, and relevant test method favoured by test institutes. Therefore, it is also compliant with UK and French standards. Nevertheless, we’ve decided to recall and replace this packaging on the French market, further to an agreement with the French authorities. Meanwhile, we obtained
certification of child resistant packaging compliance based upon the international norm used by the French authority.
The recall is an
isolated case, as the French authority’s position is an outlier, no other authority having taken this position regarding our packaging.
Over the last few years, Duracell has introduced distinctive features for our CR2032s, for example, a double-shell plastic protection film and, an additional safety feature unique to the market, a bitter-tasting Bitrex® coating to help prevent the risk of accidental ingestion.
However, it is always worth remembering that Lithium Coins do present risks to children if they are not properly secured or stored. Therefore, we encourage parents or carers of children to check their house for Lithium Coin batteries - either loose or in devices - to ensure they are stored or secured safely. If there is any doubt of ingestion, medical advice should be sought immediately.
In case of questions, please do not hesitate to contact us once more.
Kind regards,
Evelyn
Consumer Relations"
(I work for Amazon Quality Control).
