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Hi All,
Thought I would give you some useful information so you don't make the same mistake I have made over the last few days.
I opened an email on my new Tablet pc and very quickly realised I had made a mistake.
Rather foolishly I did the same on my old Acer laptop which is currently not working and may need a major re install.
What became clear is this was no ordinary trojan and had installed a large number of files as well as altering lots on my pc.
I had not installed Panda which is my preferred virus fighting product on the new machine. So installed it and then tried to get it to update. I kept getting an error message telling me I was not logged onto the internet, but I was! I sent an email to Panda who told me to follow step one from the following web site:
https://www.opendns.com/smb/start/computer/
This allowed me to update.
I had already run the free version of Malawarebytes anti malaware found here:
http://www.computerhope.com/forum/index.php/topic,46313.0.html
Which found a few trojans.
I then ran the updated Panda sofware and it found another 5 trojans and 2 virus infected files. You can see how serious this is when you look at one of the files:
Name: ntdlr dot com (Note dot put in it so no one clicks on it)
Location: Q:\resycled\
I now appear to have a normally working computer with a considerable amount of egg on my face.
Hope this not only serves as a warning to others but also gives you advice on sorting the problem out should you be unwise as well.
Best regards
Chris
Thought I would give you some useful information so you don't make the same mistake I have made over the last few days.
I opened an email on my new Tablet pc and very quickly realised I had made a mistake.
Rather foolishly I did the same on my old Acer laptop which is currently not working and may need a major re install.
What became clear is this was no ordinary trojan and had installed a large number of files as well as altering lots on my pc.
I had not installed Panda which is my preferred virus fighting product on the new machine. So installed it and then tried to get it to update. I kept getting an error message telling me I was not logged onto the internet, but I was! I sent an email to Panda who told me to follow step one from the following web site:
https://www.opendns.com/smb/start/computer/
This allowed me to update.
I had already run the free version of Malawarebytes anti malaware found here:
http://www.computerhope.com/forum/index.php/topic,46313.0.html
Which found a few trojans.
I then ran the updated Panda sofware and it found another 5 trojans and 2 virus infected files. You can see how serious this is when you look at one of the files:
Name: ntdlr dot com (Note dot put in it so no one clicks on it)
Location: Q:\resycled\
I now appear to have a normally working computer with a considerable amount of egg on my face.
Hope this not only serves as a warning to others but also gives you advice on sorting the problem out should you be unwise as well.
Best regards
Chris
