We’re in Kent too, the NHS service here is getting more and more awful. It’s almost impossible to get a GP appointment and the Anima service they use for triage doesn’t seem suitable for a lot of cases (for instance when the GP just asks you to update them, you have to go through pages and pages of pointless form filling ).
One of my local mates has Stage 3 prostate cancer and is supposed to have regular blood tests to check on his condition. He hasn’t been asked in for testing for a while so queried why not with his GP? Turned out that because he’d “missed” a telephone appointment (which he was never notified about and didn’t receive anyway) he’d been taken off the testing list and his case closed.
That is awful about your mate. We have just changed surgeries, to one much closer and they managed to give my wife a blood test within three days of joining, whereas the previous surgery couldn't get her one for two months. Apparently the new surgery doesn't use Anima, so, we will see how we get on. I think it all started going wrong after the pandemic, now the GP's don't seem to want to see patients face to face.



