What to do??? - Internet or Shop?

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Ian
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I was in Chester today and stopped off at a little camera shop to have a chat about tripods. I think tripods are something I certainly needed to have a play with before purchasing.

I have a Velbon somethingorother that's plastic construction and requires a total of about 4 knobs to be tightened before the camera is fixed. It doesn't hold the weight of a 50D + 24-105 lens very well and as I'm planning on a 70-200 I figured it would finally be time to get a decent tripod.

The guy in the shop was dead helpful. He started out with cheap tripods but when I started talking about wanting decent stability, fewer knobs and more sturdy construction we started looking at Manfrotto stuff. Quite quickly I could see the build quality improvement over the other stuff in the shop. He unpacked a Joystick 222 head and set it up with a 190xProB trio of legs and after messing about with it I realised I wanted it. Not being an idiot though, I walked out of the shop to have a think before slapping down the plastic. But not before the guy had written down the specs of the legs and head and telling me to check the website to make sure what I was thinking of would be able to handle the weight I wanted to put on there.

The problem is, that he wrote their prices down there too.

£93 for the head, and £120 for the legs.

I'd barely started internet searching before Warehouse Express came back at me through google with a price of £68 & £99 respectively. That's £168 as opposed to £213. If I buy them at separate internet shops, I can get it about another £15 cheaper.

So. Whilst I want to keep the high street shops going, and I do appreciate the advice and service, do I appreciate it to the value of £40-£50?

I don't think I do.

Do you have a moral stance on this? Would you pay extra if given a good service in a shop, even though you know you could get it cheaper elsewhere? If so, how much extra would you pay? 10%, 20%, 50%?

I'll speak to the shop next week and see if they can get a bit closer to the internet prices. They may have a "computer says no" policy - which would be a shame as I thought the service was excellent.

Ian.
 
If you're talking about Camera Solutions, well they're a good shop. It's worth developing a rapport with a decent local independent if you're going to buy regular gear or use their services. They have a large format printer in there which I keep meaning to put to good use... Actually, I bought my 18-200VR Nikkor from there, and also the Manfrotto tripod [both now sold.... alas...]

If you're not going to continue to use their services, or you don't need their good rapport, then shop elsewhere where it's cheaper. That's business, that's life.
 
its a hard one... but i guess its not just the service you have already recieved... that £50 is also for the service you would recieve if the item broke/you wanted to take it back... which could be a whole load of hassle from an online retailer...
 
I understand your dilemna and, like you, would prefer to buy from a local camera shop but their prices are high (typically 30% more than on-line stores) and have a "no negotiating" policy. Even though I know that's their policy I always ask them if they will go some way to meeting the on-line price - it's such a shame as they've lost about £800-worth of business in the past 2 years.

Give your retailer a chance to make an offer but be sure he knows up front that you'll go elsewhere if he can't meet what you're prepared to pay. Don't, however, expect him to come down to the on-line price as he has higher overheads to wear and provides a personal service - that's worth something :-)
 
If you'ld consider another brand Redsnapper comes highly recommended and posts on the forum...

Could save youa few bob...
 
Hmm.. It seems I'm not alone in this one then. It just seems a shame to see small businesses suffer because of online giants. But then again, I'm not made of money and a few quid saved here and there is a few quid closer to my next camera purchase. (I'm on a £/month out of my wages into the camera fund to control household budgets)

I will give them a call and see if they can meet me halfway. I've considered it a "tip" mentally for good service, but 25% is too high a tip for me.

Thanks for the replies folks.

Ian.

Edit: I did look at the RedSnapper website but it didn't appeal.
 
As you, and others, have said, you can ask the question and see if they budge on price. I always give my local camera shop a chance to match, or at least get close to, 'net prices before I buy anything. I like having a camera shop nearby for a potter around and to try before I buy plus, as has also been said, it's far easier if something goes wrong/breaks. I'd hate to see them go to the wall and shut down but, on the other hand, I ain't made of money...
 
I have similar dilemmas - when I was looking at the GF1 my local camera shop was wanting at least £150 more than Mathers in Bolton. Luckily they aren't too far away and seem like a 'proper' camera shop anyway.

It's the same with mountain bike gear - I would like to support local smaller businesses but when the difference is sometimes 30% it's pretty hard to bring yourself to do it.
 
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