where do I stand?

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Mirus Lux

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Just wondering, If I buy a lens new in store any store, tried it out over the weekend in the home and didnt like it, can I return it?

Thinking of getting a particular lens but without trying it its hard to tell if you're wasting money! Trying in store seems an unrealistic test.
 
Image Warrior said:
Just wondering, If I buy a lens new in store any store, tried it out over the weekend in the home and didnt like it, can I return it?
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Only if it's faulty.

The right to return, as you describe it, only applies to distance selling, i.e. mail order or web purchases not to in-store purchases. Hiring to test a lens is the best way.
 
It depends on the store. There's no legal right to return goods bought in store because you've changed your mind, or don't like them, but some retailers allow it. Others don't.

The distance selling regulations are different, and you do have a right to return goods as a rule.

The other issue that seems to cause some confusion is the Sale of Goods Act and returning goods that are unfit for purpose. As I understand it, this means unfit for their intended purpose, rather than unfit for the purpose the buyer had in mind?
 
Ask the retailer a straight question and see what they say. Martyn, SOGA in that case would depend if a consumer bought something on the advice of the vendor after explaining its intended use, only to find the vendors recommendation to be completely unsuitable for the task described. If you just purchase an item, then decide you don't like it, it doesn't apply.
 
Perhaps you are thinking of the distance selling regs which do not apply to going in to buy if its wrong, tough, as the shops rightly say you could have just wanted a free lens for a holiday.

The only comeback would be if you took the sales persons advice and bough a lens that was not suitable, prove it though.
 
Image Warrior said:
JusTrying in store seems an unrealistic test.
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Why

I have bought many a lens in store, having done research and narrowed it down to say 2, take your camera, and any store (not on a Saturday) will be happy for you to shoot inside and out (with staff) as many shots as you like, go away, look and return.
 
Thanks for the replies. I often wonder how many lenses have been used ie testing in store before they are purchased and how does the buyer know if this is the case - or do you just rely on the sales person to tell you the truth?
 
Another vote for hiring a lens for a week.

Price will depend on the lens obviously.

I hired a 105mm micro for a week for about £35 + shipping and Im now saving up to buy one :thumbs:
 
Image Warrior said:
Just wondering, If I buy a lens new in store any store, tried it out over the weekend in the home and didnt like it, can I return it?

Thinking of getting a particular lens but without trying it its hard to tell if you're wasting money! Trying in store seems an unrealistic test.
Click to expand...

the store are not legally required to accept the return and give you cash back.

even I you order online with 7 days to change your mind the purchase has to be unopenned.
 
Surely if you are looking to buy a lens, specially for alot of money you will have though of the use for it. Ok we all buy stuff at times because we just want it, but surley to buy something then decide you do not want it no more is your look out not the shops.

Like said i would hire a lens to see if it did what I wanted it too and coulf justify having it.

I have the 100-400 and I am contemplating buying the 70-200 f2.8 is mk2 but would it be any better for me?? I will hire one first to see if i woulduse it any more than the 100-400.

spike
 
Jessops used to let you return goods no problem.. I bought a camera years ago. simply didnt like the small eyepiece.. took it back after a couple of days and got full refund..

Dont know if they still offer same service.. worth a look
 
POAH said:
the store are not legally required to accept the return and give you cash back.

even I you order online with 7 days to change your mind the purchase has to be unopenned.
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Is that the case? Seems to go against the whole point of distance selling regs, you can see what the box/packaging looks like on the website. I thought the whole point was because you can't actually see/touch the product itself.
 
POAH said:
even I you order online with 7 days to change your mind the purchase has to be unopenned.
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Sellers may want you to believe this but legally it isn't the case. Here's a relevant extract from the OFT's guidelines to the Distance Selling Regs:

Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
3.58 No. Consumers are under a duty to take reasonable care of the goods while in their possession as discussed in paragraph 3.44. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging. You may ask consumers to return goods with the original packaging, but you cannot insist on this. In the case of goods such as earrings that have hygiene seals, you may require consumers to exercise reasonable care by not removing the seals when examining them.
 
fabs said:
Is that the case? Seems to go against the whole point of distance selling regs, you can see what the box/packaging looks like on the website. I thought the whole point was because you can't actually see/touch the product itself.
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if the item is sealed like a DVD or game I can't be opennes obviously something like a lens would have to be carefully wrapped back up so that it was as delivered.

distance selling regulations are not designed to let someone use a lens for the weekend then return it. the seller needs some protection too.
 
POAH said:
if the item is sealed like a DVD or game I can't be opennes obviously something like a lens would have to be carefully wrapped back up so that it was as delivered.

distance selling regulations are not designed to let someone use a lens for the weekend then return it. the seller needs some protection too.
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So I was right then (with certain exceptions). :p
 
Actually "unopened" does not apply to everything.

Yes a CD/DVD etc but not cameras or lenses as they are bokes and not shrink wrapped, also it is expected that you take it out and look at it.

This is a fact, check with consumer direct

Though that does mean it can be used/tried

Obviously if you bought a camera and shot anything or 10,000 plus and returned it you would get it and an invoice back.
 
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Can I ask a related question?

If I order (for the sake of arguement) a camera on-line for collection in-store does this count as distance selling for the purposes of the DSR?

Many high street stores (e.g. Argos, Tesco, PC World, etc) allow you to reserve an item via their web site and collect at a store later, even using their on-line price (if that's applicable).
 
Bristolian said:
Can I ask a related question?

If I order (for the sake of arguement) a camera on-line for collection in-store does this count as distance selling for the purposes of the DSR?

Many high street stores (e.g. Argos, Tesco, PC World, etc) allow you to reserve an item via their web site and collect at a store later, even using their on-line price (if that's applicable).
Click to expand...

I'm confident that it would not be covered under the DSR as you've had the opportunity to inspect the good's prior to leaving the store, I'm not 100% certain but I am 99.9% :thumbs:

Matt
MWHCVT
 
Bristolian said:
Can I ask a related question?

If I order (for the sake of arguement) a camera on-line for collection in-store does this count as distance selling for the purposes of the DSR?

Many high street stores (e.g. Argos, Tesco, PC World, etc) allow you to reserve an item via their web site and collect at a store later, even using their on-line price (if that's applicable).
Click to expand...

When you do a reserve & collect with jessops, do you pay online or when you collect the goods? I know with Argos you pay on collection so you are technically not buying on line. Don't know if that has any effect.
 
With Jessops if you do a reserve and collect, you only pay when you go to the store to collect the item
 
fabs said:
When you do a reserve & collect with jessops, do you pay online or when you collect the goods? I know with Argos you pay on collection so you are technically not buying on line. Don't know if that has any effect.
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You pay when you collect, you therefore have the opportunity to inspect the goods before parting with any money. The fact that you can do so means the DSR don't apply.
 
Sidenote, all the jessops i've been to have been very good and helpful & I've bought a few lenses & then returned them with no hassle :).
 
Bristolian said:
Can I ask a related question?

If I order (for the sake of arguement) a camera on-line for collection in-store does this count as distance selling for the purposes of the DSR?

Many high street stores (e.g. Argos, Tesco, PC World, etc) allow you to reserve an item via their web site and collect at a store later, even using their on-line price (if that's applicable).
Click to expand...

No
 
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