Will this be covered?

George.d(^^,)b

George.d(^^,)b

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Hi all, I have a Nikon D3100 - when I first got the camera, when I'd taken like a hundred shots or something, the flash started to smell a bit like fire so I turned it off and left it.. I noticed the plastic cover in front of the flash had turned yellow but it's worked alright since and I'm just waiting on the delivery of my external.. But my mum said that since I'd paid quite a price for the camera (and i'm a student so it was pricey to me) I might as well send it off and get the lens cover thingy replaced.. Just wondering if they'd do this and how long it'd probably take? Any advise would be really appreciated..
 
Hi, where did you purchase the camera from, maybe take it back into the shop and see what they say. Sounds like its burnt a bit although not sure it should do this unless you were continuously firing the flash for an extended period of time? Personally never experienced this although it doesn't sound great for a brand new camera.
 
I did a search and found that a few others have had this problem, some of them because of the chemicals left on the plastic infront of the flash and some because the flash has overheated.. I can't remember doing anything specific but maybe I did shoot for quite a while.. It was before I discovered natural lighting lol - umm. My nan got it i'll have to ask her, or phone up Nikon..
 
Healthy electronics does not smell of burning. It will need repairing. I hope it is still under warranty.
 
If this is a repair problem then It should be covered by Nikon for 2 years I think (that's what it says on the box)?? Can someone confirm this.. Otherwise, it might be covered by my content insurance. But the camera has worked fine ever since..
 
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How old is the camera itself? Only ask incase it is a fault with the camera in which case you might get a replacement. Not sure on different shops policies though but you shouldn't have to claim on your insurance.
 
Electronics smelling of burning and discolouration on the front of the flash is certainly NOT normal . . . and it definitely shouldn't be expected after just 100 shots.

Even if it's working fine now, this isn't something that I'd personally be willing to accept.
Take it back and get a replacement or repair . . . if your nan can tell you where she bought it from the retailer should deal with it for you, if not then I'd absolutely expect it to be covered under manufacturer's warranty.
 
Thanks both, my nan got it from her catalogue.. I'm not sure what they're policies are on this, but i'll phone Nikon tomorrow morning. I should really have acted sooner. I think I got the camera about 2 months ago now, if that & it was new.
 
George.d(^^ said:
Thanks both, my nan got it from her catalogue.. I'm not sure what they're policies are on this, but i'll phone Nikon tomorrow morning. I should really have acted sooner. I think I got the camera about 2 months ago now, if that & it was new.
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It doesn't matter what their "policies" are.
You're covered by the Sale of Goods Act for faulty goods, and it's the retailer's responsibility to redress the issue. Given that it was bought less than 6 months ago and assuming that you'll request a replacement or repair (rather than a refund) the onus is on the retailer to prove that the goods were NOT inherently faulty rather than for you to prove that they were ;)
(NB: Retailer being the catalogue company, not Nikon)

Of course, you do also have the manufacturer's warranty if you'd prefer to contact Nikon instead of asking your nan to get in touch with the catalogue.
 
SarahLee said:
It doesn't matter what their "policies" are.
You're covered by the Sale of Goods Act for faulty goods, and it's the retailer's responsibility to redress the issue. Given that it was bought less than 6 months ago and assuming that you'll request a replacement or repair (rather than a refund) the onus is on the retailer to prove that the goods were NOT inherently faulty rather than for you to prove that they were ;)
(NB: Retailer being the catalogue company, not Nikon)

Of course, you do also have the manufacturer's warranty if you'd prefer to contact Nikon instead of asking your nan to get in touch with the catalogue.
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^ Great advice. You certainly shouldn't suffer and claiming on insurance putting excess up wouldn't be good. Let them sort it for you and you'll be back up and running in no time :thumbs:
 
Thanks everyone ;D
Just spoke to the catalogue and they said that I should contact Nikon first thing and if Nikon can't do anything, then they will accept a return of the item and credit the account or give a replacement. I hope if Nikon do offer to sort it, it's quick, my mum's wedding is in less than 4 weeks and she wants me to take the shots.. I suppose if worst comes to worst I can hire a camera but that's more expense.
 
If the item was purchased by someone else and given to you as a gift then you would need to get your gran to deal with this. The Sale of Goods Act states that goods should be satisfactory quality, fit for purpose, as described and be in good working order for a reasonable length of time.

Nikon have the right NOT to deal with you. Legally your gran should return the camera to catalogue company - they DO NOT have the right to refuse her OR to pass you or her over to Nikon. The Sale Of Goods Act protects the contract between your gran and the catalogue company.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

I doubt it would do any harm for you to contact Nikon as they will likely be most helpful but for the full protection of the law you should follow instructions per the link above.
 
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If she bought it on a credit (not debit) card you may get some help from the card company.
 
vixmix said:
If the item was purchased by someone else and given to you as a gift then you would need to get your gran to deal with this. The Sale of Goods Act states that goods should be satisfactory quality, fit for purpose, as described and be in good working order for a reasonable length of time.

Nikon have the right NOT to deal with you. Legally your gran should return the camera to catalogue company - they DO NOT have the right to refuse her OR to pass you or her over to Nikon. The Sale Of Goods Act protects the contract between your gran and the catalogue company.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

I doubt it would do any harm for you to contact Nikon as they will likely be most helpful but for the full protection of the law you should follow instructions per the link above.
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Vikki, I'm with you right up until the last sentence.
Nikon give you a manufacturer's warranty (as do most major companies) which gives you protection over and above your statutory rights.

Therefore you have a choice as to whether to approach the retailer and claim under your rights per the SOGA (rights which you are automatically entitled to by default) or to claim under manufacturer's warranty (which is a contract that they have willingly entered into with you)

Either way you have the full protection of the law, just slightly different legislation. The manufacturer's warranty forms a legally binding contract that they would be in breach of if they refused to honour it ;)

Retailers will try to fob you off and get you to use the manufacturer's warranty because it saves them the hassle of issuing a replacement and returning the faulty item to the manufacturer themselves . . . however, you may often get a faster turnaround time on a replacement directly from the retailer.
 
Spoke to Nikon - couldn't be bothered dealing with another ill informed catalogue telesales-person - They told me to send the camera to them and they will either fix it for free or give me a quote.. So i'll do this as soon as my mums weddings passed in a few weeks.
Just got my external flash today anyhow so won't need to use the pop up until its fixed.
 
George.d(^^ said:
Spoke to Nikon - couldn't be bothered dealing with another ill informed catalogue telesales-person - They told me to send the camera to them and they will either fix it for free or give me a quote.. So i'll do this as soon as my mums weddings passed in a few weeks.
Just got my external flash today anyhow so won't need to use the pop up until its fixed.
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Good to hear they are going to repair for you :) good luck with the wedding!
 
George.d(^^ said:
Spoke to Nikon - couldn't be bothered dealing with another ill informed catalogue telesales-person - They told me to send the camera to them and they will either fix it for free or give me a quote.. So i'll do this as soon as my mums weddings passed in a few weeks.
Just got my external flash today anyhow so won't need to use the pop up until its fixed.
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If it's in warranty they don't really have much choice but to fix it for free, surely? It's more than likely faulty electronics in the flash unit, which would be Nikon's fault. Unless of course some water managed to get inside (or other such incident while the camera was with you), in which case you won't have a leg to stand on!
 
Agreed I wouldnt be accepting a quote thats for sure. I still think approaching the retailer first would be the best option to be honest, its there problem and they will not
either fix it for free or give me a quote
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