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Went to put my Wimberley Mk2 onto my tripod the other day and noticed that it wouldn't attach due to the thread inside the head being stripped!
Have gone back to my supplier who has said that they would fit an upgraded stainless steel original part but would charge me labour (£54) to fit it even though this is still within the 5yr warranty.
Obviously I'm glad it didn't go with all my kit attached as that could have been quite costly but I'm quite concerned that a bit of kit at this quality level has failed like this within warranty and to me, upgrading from an aluminium thread to a stainless steel one does seem to acknowledge that there might have been a design fault there to start with.
Has anyone here had this happen to them? Is it right to charge for a repair under warranty? Would appreciate your thoughts!
Have gone back to my supplier who has said that they would fit an upgraded stainless steel original part but would charge me labour (£54) to fit it even though this is still within the 5yr warranty.
Obviously I'm glad it didn't go with all my kit attached as that could have been quite costly but I'm quite concerned that a bit of kit at this quality level has failed like this within warranty and to me, upgrading from an aluminium thread to a stainless steel one does seem to acknowledge that there might have been a design fault there to start with.
Has anyone here had this happen to them? Is it right to charge for a repair under warranty? Would appreciate your thoughts!