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- Marcel
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Awesome customer service.....
I ordered some bike stuff a short while ago, on the recommendation of TBY/Mark. Only a few small things, like Multitool, Bike computer etc etc.
When it came to the end of the order, it asked if there were any special requests or instructions.
Having just been reading reddit and the the thing they do with pizza boxes (ask the shops to draw random stuff), and having just watched a pertinent episode of Scrubs..... I put something like the following
"Please include a drawing of a Unicorn. I love Unicorns. They're like horses with dreams"
Got my order.....nothing.
Then I got a stock "How was our service" email, which I replied with
They replied with
I didn't hear anything for a few weeks until yesterday, when this turned up in the post Clearly hand-drawn by someone rather talented, then laminated.....Now that's somewhere I will shop again and again. Customer relations at it's best!
I ordered some bike stuff a short while ago, on the recommendation of TBY/Mark. Only a few small things, like Multitool, Bike computer etc etc.
When it came to the end of the order, it asked if there were any special requests or instructions.
Having just been reading reddit and the the thing they do with pizza boxes (ask the shops to draw random stuff), and having just watched a pertinent episode of Scrubs..... I put something like the following
"Please include a drawing of a Unicorn. I love Unicorns. They're like horses with dreams"
Got my order.....nothing.
Then I got a stock "How was our service" email, which I replied with
Hi
Loved the products. Quick delivery. Great prices. Couldn't ask for more.
Except one thing.
In the special order requests, I clearly asked for a drawing of a unicorn.
I love unicorns. They're like horses with dreams and rainbows.
I didn't get a unicorn. I didn't even get a drawing of a hamster (which would have been a suitable alternative..theyre cuddly and fluffy, but their dreams are just too far fetched).
This made me sad. I don't have a unicorn to take with me on bike rides.
Thanks
Marcel
They replied with
Hello Marcel
Thank you for your review and we are extremely glad that you are pleased with your order.
With regards to the drawing, I will ensure that a full investigation is conducted as clearly everyone loves unicorns and this should have been included on your order!
I hope this information helps and if there is anything else (apart from unicorns) I can do please do not hesitate to ask.
Regards
Tez
I didn't hear anything for a few weeks until yesterday, when this turned up in the post Clearly hand-drawn by someone rather talented, then laminated.....Now that's somewhere I will shop again and again. Customer relations at it's best!