Thank you for your response. I am very sorry that you are unhappy with the reply you received from me, it wasn't my intention to cause you further frustrations. I hope you can accept my apologies for the typing error with your name.
Whilst I appreciate that you develop web pages in your spare time and therefore know how the systems work, I'm sure that you will know that not all systems are the same and, regrettably, some take longer to update than others. I know that the incorrect price being displayed online was causing you and other customers additional frustration and I have fed this back to our Commercial Team. They will take this into account, moving forward.
Please let me assure you that whilst orders were still being accepted online, we were doing out utmost to stop these once they had gone through the checkout, to prevent any other customers from being affected. We were cancelling most orders before the payment was taken and informing customers' of this as soon as possible.
I am sorry for any confusion caused by the status of order number 46237215. Although this order was accepted online and you will have received conformation, when we tried to obtain the funds, this was declined by your bank. Therefore, no funds were taken and the order was cancelled. The reason the status is showing as 'order processing' is because the camera is supplied by Direktek, one of our direct delivery suppliers. As the camera isn't stored in our warehouse the information on your order page will be inaccurate.
Please let me reassure you that it is not our intentions to mislead any of our customers' so I am very sorry that you were made to feel this way. If we receive any contact from BBC Watchdog or the ASA then, of course, we will fully co-operate with them.
Thank you again for taking the time and trouble to bring this matter to the attention of our Chief Executive.