Anyone bought anything in the last few weeks from HDEW?
Considering going to them for an EM-1 (or Panamoz)
Am swaying toward HDEW - even though they are 60-80 quid dearer (the bacs thing) as they have what seems to be a more established UK presence.
Opinion?
HDEW, without a doubt, so little extra for the security of buying from a UK seller rather than taking the chance on one being smuggled in from HK seems worth it.
Without getting into a mass debate - they both appear to be smuggled in from HK from what I can tell - it is just that one has a bricks and mortar shop here in the uk where the smuggled goods arrive before getting sent on to the buyer and one send directly from HK to the buyer and only has a business suite PO box address in the UK.
Or maybe I'm wrong
Having said that - I am leaning toward the seemingly less risky HDEW!
Without getting into a mass debate - they both appear to be smuggled in from HK from what I can tell - it is just that one has a bricks and mortar shop here in the uk where the smuggled goods arrive before getting sent on to the buyer and one send directly from HK to the buyer and only has a business suite PO box address in the UK.
Or maybe I'm wrong
Having said that - I am leaning toward the seemingly less risky HDEW!
Are deliveries fairly consistently with 5 working days? I ordered on Sunday but not heard anything since aside from order confirmation. Was hoping to have the gear by this weekend but I guess if I've had no despatch email yet that's unlikely.
Have fired off an email to check the status (can't access a phone in office hours tomorrow)
Any update Chris? I'm intending to order this week so am interested....
there is a little spring loaded catch which is yellow that you need to pull back in order to take the battery out...
D7000 broken already (it hasn't left the house yet, shutter count is about 7!), 1) battery jams in the battery compartment, very hard to remove, and 2) camera will not switch off with the battery installed.
So I get to find out what their aftersales service is like now as well, I've pinged off an email this evening.
Yep, nothing happens when you pull that back.
Refund received for my faulty D7000. Am I right in thinking I should receive a refund for the postage (either the original postage cost, the return postage cost, or both?) as it was faulty and returned within 7 days? I've received neither at the moment.
Refunds (Regulation 14)
What specifically do I have to refund to the consumer if they cancel?
- 3.48 The DSRs require you to refund any money paid by or on behalf of the consumer in relation to the contract to the person who made the payment. This means the full price of the goods, or deposit or pre- payment made, including the cost of delivery. The essence of distance selling is that consumers buy from home and receive goods at home. In these circumstances, almost every case of home shopping will involve delivery of the goods ordered and so delivery forms an essential part of the contract.
Return of goods following cancellation (Regulation 17)
Who pays for returning the goods if the consumer cancels an order?
- 3.55 If you want the consumer to return the goods and to pay for that return, you must make it clear in the contract and as part of the required written information – see paragraph 3.10. If the consumer then fails to return the goods, or sends them at your expense, you can charge them the direct cost to you of the return, even if you have already refunded the consumer’s money. You are not allowed to make any further charges, such as a restocking charge or an administration charge.
- 3.56 If you did not include these details in the required written information then you cannot charge anything. See paragraph 3.10. You can never require consumers to pay the cost of returning substitute goods – see paragraph 3.1 for more information.
- 3.57 If the goods are faulty or do not comply with the contract, you will have to pay for their return whatever the circumstances.
I had the same problem with my D7000, the battery would not come out. Nothing to do with the yellow tab as that cleared the battery but it would only come out with great difficulty and damaged fingernail. Bought it from Amazon who replaced it immediately.
HDEW emailed me today to say after extensive testing they could find nothing at all wrong with the camera. Very strange, was certainly poorly whilst it was in my possession. Wish I had videoed it now as I feel like they assume I was lying!
Just tell them in terms of the Distance Selling Regulations it doesn't matter, you don't need a reason to return an item.
After about 18 months of thinking should I or shouldn't I, I've finally gone full frame, I've just purchased a D610 from Hdew, I kept going between Panamoz and Hdew but in the end when with Hdew as they seemed the best option with postage being from the UK and having a 3 year warranty etc.
Order placed today at 21:30 so I'm hoping to have it for next weekend then I can compare it to my D7100.
I now need to sell my DX lenses and body to save for the holy trinity of lenses
14-24mm f/2.8
24-70mm f/2.8
70-200mm f/2.8 VR
Return and collection of goods
Under the DSRs, when a customer cancels a contract but has already received the goods, they are under a duty to take reasonable care of the goods and to return them to you. However, this only means that they have to make them available for collection by you from their premises, following a request from you in writing or on a durable medium available and accessible to the customer.
If you want your customers to return the goods to you and to pay for returns when they cancel a contract under the DSRs, you must include this in your terms and conditions. This information must also be given to the customer as written information (see The information you must provide once the customer has decided to buy under the DSRs).
HDEW terms and conditions clearly state
Refund Policy
If your product develops a fault within seven days we will offer a refund or replacement subject to your choice. After this 7 day window the product would have to be sent to a repair centre for an estimate.
In the unlikely event that you are unhappy with the product when you have received it you are of course able to return it to us within 7days for a full refund. In this case the product must be unused and returned to us with a trackable service, please note we cannot cover the costs of returning an unwanted item. If you do want to return it please contact us to let us know.
so they are covered under the terms set out by the DSR regulations so unfortnately you would not get a refund on shipping costs.
HOWEVER.. furtehr down the DSR terms
Who pays for returning the goods if the customer cancels an order?
If you want the customer to return the goods and to pay for that return, you must make it clear in the contract and as part of the required written information. If you did not include these details in the required written information then you cannot charge anything.
If you have included it and the customer then fails to return the goods, or sends them at your expense, you can charge them the direct cost to you of the return, but can’t deduct this amount from their refund. You are not allowed to make any further charges, such as a restocking charge or an administration charge.
In all circumstances, you will have to pay for the return of
so in case of faulty item then yes they do have to pay and the easiest way around that is for them to arrange a collection of the faulty item
- substitute goods
- goods that are faulty or do not comply with the contract.
From 13 June 2014 the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK law, come into effect.
The regulations apply to items bought online, at a distance, or away from a trader's premises (for example, at home or at work).
They replace the Distance Selling Regulations and Doorstep Selling Regulations. They also make it an obligation for traders to give consumers certain information.