Recent content by Horney

I bought a 60D from them a couple of weeks ago and I could not find a single sign of use, it was liek brand new.

It came from Paypal.

Refund finally issued. All done and dusted. 60D that I eventually got is awesoemand I love it. All's well that end's well etc etc.

Thought I'd check the trackign on the DR parcel out of curosity and stone me, it looks like it's now being sent to me. Edit: Yup, marked as out for delivery. Unbelievable. I have instructed reception to refuse the package.

Can't sing these guys praises enough. Fast delivery, carefully and well packed and customer service of the highest order.

Hope you don't go through the ball ache I did. Ordered a month ago, customs seized and hours wasted trying to get DR to sort me out which has ended up with a Paypal claim and me still waiting for a refund.

Kit arrived from MPB and I'm well chuffed. :) Still no refund from DR. :(

I've already got a 70-300 :) IMG_1991.jpg by Nicholas R Horne, on Flickr IMG_0744.jpg by Nicholas R Horne, on Flickr

THanks. :) Once I have my refund and the matter is closed I will write up a factual post of the timeline of events and pop it in their forum. I certainly won't use them again and if anyone askes me if they should use them I will let them know of my issues so they can decide for themselves...

You're probably right but I wanted to give DR the 28 days for delivery that most places will state to wait even if it is a next day etc item. I stated a deadline, they accepted that deadline and I wasn't going to start moving goal posts. I work in the service industry and I know things go wrong...

I'm going to kill someone. "you have escalated the case to a claim, the decision should be may by Paypal in 48 hours. Please accept our apology for the unexpected delay and inconvenience caused. " They will not refund me and will wait for paypal to make a judgement? WTF...

Now I have to wait to get my money back, why do I think this will take weeks to happen as well? MPB looks likely to get my business for a used 60D as it's the best bet I can get within budget and I've used them before and found their service excellent.

Escalated to claim.

I agree, they have 15 mins to refund or it goes claim.

Well it seems they have given up as well and have sent me a form to sign and return which states that I will get my refund and that if the parcel ever turns up I must refuse it. It won't turn up because DHL have already told me it's on a crate waiting to go back to HK. It beggars belief that...